Open To Work
Kyaw Lwin Phyo
Auckland,New Zealand
Work Preference
Summary
Proactive Analyst with a can-do attitude and common sense
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Delivery Engineer
Netlogix
Auckland, New Zealand
10.2024 - Current
- Implemented process improvements ensuring adherence to SLAs, enhancing service delivery.
- Advanced service maturity in management processes to improve customer experience.
- Collaborated with cross-functional teams to resolve technical issues efficiently.
- Coordinated communication with third parties for timely incident resolution and effective change control.
- Provided advice, feedback, workarounds, and resolutions for customer issues.
- Triaged incidents, problems, or changes to prioritize responses effectively.
- Investigated and escalated complex problems for further investigation.
- Developed training materials to elevate team knowledge and skills in service support.
Application Analyst
OCBC Securities
Singapore, Singapore
03.2023 - 08.2024
- Managed post-trading application operations to ensure seamless daily functionality.
- Designed new features to enhance user experience., managed, monitored, and troubleshot scheduled jobs on Control-M scheduler.
- Conducted system testing and troubleshooting to ensure reliability.
- Created, managed, monitored, and troubleshot scheduled jobs on Control-M scheduler.
- Supported post-trading application operations as business as usual.
- Supported data migration processes during software upgrades and transitions.
- Documented user requirements and maintained comprehensive project documentation.
- Provided technical support for application-related inquiries from users.
- Troubleshot existing applications and identified areas for improvement or enhancement.
- Collaborated with developers, testers, analysts, vendors, and other stakeholders throughout the development lifecycle.
- Implemented security measures such as firewalls and encryption algorithms to protect sensitive data from unauthorized access.
- Trained staff and users to work with computer systems and programs.
- Documented troubleshooting and problem resolution steps, including tracking identified defects.
- Worked closely with end-users to understand their needs and ensure satisfaction with application features.
- Provided technical support for applications and users.
- Managed user access and permissions for various applications securely.
- Resolved user-reported incidents and orchestrated service recovery for production issues.
- Ensured regular testing of disaster recovery plans for application architecture effectiveness.
- Performed regular application reviews to uphold compliance with technology security policies.
- Tracked and monitored risk assessment items and application vulnerabilities to ensure timely closure.
- Managed user access and permissions for various applications securely.
Senior System Analyst
OCBC Securities
Singapore, Singapore
11.2021 - 03.2023
- Supported Online Trading Platform from OCBC Securities https://www.iocbc.com/ as a subcontractor for OCBC.
- Conducted requirement analysis, design, and user management for application support.
- Interacted with the business users on their requirements and provided solutions.
- Supported the users of their requirements on the application.
- Interacted with the business users on their requirements and provided solutions.
- Facilitated user support for application needs.
- Oversaw vendor management to ensure timely and quality delivery of application services.
- Ensured efficient service delivery to meet client expectations.
- Securities Trading Platform from OCBC
Senior Application Consultant
NCS Singapore
Singapore, Singapore
03.2018 - 11.2021
- Supported the Singapore Police Force application as a subcontractor for NCS (https://www.ncs.co/) in terms of requirement analysis, design and user management.
- Provided functional and technical support for level 2 and level 3 issues within the organization.
- Directly involved in the data migration and application integration of an interfacing system into the application.
- Participated in migrating the current application into a new version, total technical revamp.
- Using SQL, Unix commands, Windows batch, Java EE and server configurations, check and troubleshoot the incidents reported by the end users.
- Analyzed, designed, developed, tested, and troubleshot the existing system for business user requirements and technical updates.
- Executed data migration and application integration for an interfacing system, enhancing overall application functionality.
- Interact with the business users on their requirements and provide solutions.
- NCS Singapore | Digital and Technology Services - https://www.ncs.co/en-sg/
System Analyst
STMicroelectronics
Singapore, Singapore
06.2011 - 03.2018
- Reduced incident tickets from 100+ per quarter to 10+ per quarter.
- Realigned modules and enhanced performance, increasing application robustness.
- Transitioned application management from business users to IT team.
- Ensured adherence to bug fix and change processes by business users.
- Taken over the control of the application from business user side to IT side.
- Enforced the business users to follow the process regarding bug fixes and changes.
- Migrated the report generation processes from Oracle to MySQL.
- Migrated the cron scheduled jobs to maestro schedule jobs.
- Semiconductor Manufacturing Company. - https://www.st.com/
Education
Master of Technology - Software Engineering
Institute of System Science, National University of Singapore
Singapore, Singapore06-2011
Bachelor of Computer Technology - Hons
University of Computer Studies, Yangon
Yangon, Myanmar11-2008
Skills
- Service delivery
- Incident management
- ITIL process management
- Business analysis
- Application support
- System analysis
- Data migration
- Azure and MS SQL
- Network security
- Continuous integration
- Configuration management
- Version control
- Stakeholder collaboration
- Problem solving
- Office 365 and Microsoft SharePoint
- Risk assessment
Certification
- ITIL 4 Foundation Certificate in IT Service Management, 06/2024, Present
- ITIL 4 Strategist Direct, Plan, and Improve, 10/2024, Present
- ITIL 4 Specialist Drive Stakeholder Value, 02/2025, 02/2028
- ITIL 4 Specialist High-Velocity IT, 03/2025, 03/2028
- ITIL 4 Specialist Create, Deliver, and Support, 03/2025, 03/2028
- ITIL 4 Managing Professional, 03/2025, 03/2028
- Entry Certificate in Business Analysis, 09/2024, Present
Volunteer Experience
Volunteering, Singapore National Library, 01/2024, 08/2024, Singapore, Singapore
Languages
- English, Full Professional Proficiency
- Myanmar, Native or Bilingual Proficiency
Hobbies and Interests
- Technologies and Gadgets
- Puzzles
- Landscapes and Macro Photography
- Travelling
- Stand Up Comedy
- Badminton
- Hiking and Trekking
Timeline
Service Delivery Engineer
Netlogix
10.2024 - Current
Application Analyst
OCBC Securities
03.2023 - 08.2024
Senior System Analyst
OCBC Securities
11.2021 - 03.2023
Senior Application Consultant
NCS Singapore
03.2018 - 11.2021
System Analyst
STMicroelectronics
06.2011 - 03.2018
Master of Technology - Software Engineering
Institute of System Science, National University of Singapore
Bachelor of Computer Technology - Hons
University of Computer Studies, Yangon