Kyla Cox
Hamilton,WKO
Summary
I am an honest and reliable individual set out to achieve all tasks required of me. My determination to succeed will prove to be a huge value to any company or organization. I am ambitious and most confident working within customer service and support service roles. I enjoy interacting and working with new people and take pride in helping others.
Overview
5
5
years of professional experience
Work History
Senior Beauty Therapist
Suzy Higgins 021 224 6420
11.2019 - 05.2021
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Used social media platforms to promote salon and services.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Beauty Therapist
Self Employed
06.2021 - 09.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Medical Receptionist
Family Planning - Rochelle Keane 027 539 2454
09.2023 - Current
- Adhered to strict guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
National Certificate Of Educational Achievement – Service Industries (Fitness) National Certificate In Fitness Intermediate First Aid Certificate -
Te Wananga O Aotearoa
2014
National Certificate Of Educational Achievement - NZQA - Level 2
Te Wananga O Aotearoa
2015
National Certificate In Computing - Level 1
Te Wananga O Aotearoa
2015
Skills
- Attending to customers face-to-face and also over
- Maintaining personal presentation and a positive attitude in a workplace
- Front desk operations
- Appointment management
- Patient callbacks
- Organization and time management
- Telephone etiquette
- Appointment scheduling
Timeline
Medical Receptionist
Family Planning - Rochelle Keane 027 539 2454
09.2023 - Current
Beauty Therapist
Self Employed
06.2021 - 09.2023
Senior Beauty Therapist
Suzy Higgins 021 224 6420
11.2019 - 05.2021
National Certificate Of Educational Achievement – Service Industries (Fitness) National Certificate In Fitness Intermediate First Aid Certificate -
Te Wananga O Aotearoa
National Certificate Of Educational Achievement - NZQA - Level 2
Te Wananga O Aotearoa
National Certificate In Computing - Level 1
Te Wananga O Aotearoa
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