Kyla Potbury
Dunedin,OTA
Summary
A recent graduate with a Bachelor of Science, majoring in Psychology. Exceptional customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of services and local government policies. Confident communicator recognized for consistently receiving excellent customer feedback. I am looking to further my career using the knowledge I have gained from my university studies and local government experience, while also challenging myself.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dunedin City Council
, Dunedin
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built and developed strong connections within a team environment.
- Provided written legal documents in response to infringement explanations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted with testing and implementation of new computer software.
- Enforced company policy and procedures while maintaining customer satisfaction.
Customer Service Representative
Moyles Fresh Choice
, Dunedin
11.2017 - 06.2023
Part-time Deli, Checkout and Produce Assistant.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Confidently monitored alcohol sales regarding the age restriction.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science - Psychology
University of Otago
Otago 06-2023
NCEA With Excellence -
Otago Girls High School
Otago 12-2019
Skills
- Complaint resolution
- Information Security
- Call Management
- Computer Proficiency
- Strong ability to work within a team
- Ability to work with a diverse range of people
- Critical Thinking
- Strong attention to detail
Accomplishments
- University of Otago - Leadership of Tomorrow Scholarship 2020
- Otago Girls High School - Best All-Round Entrant Scholarship 2015
Timeline
Customer Service Representative
Dunedin City Council
08.2023 - Current
Customer Service Representative
Moyles Fresh Choice
11.2017 - 06.2023
Bachelor of Science - Psychology
University of Otago
NCEA With Excellence -
Otago Girls High School
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