Kyla Raututi
Auckland,Flat Bush
Summary
I am an individual fueled by enthusiasm, self-motivation, and an unwavering drive for success. Known for my reliability, responsibility, and strong work ethic, I thrive in diverse and challenging situations. Whether collaborating seamlessly in a team or taking the initiative independently, I adapt effortlessly to varying work environments. Operating effectively under pressure and meeting strict deadlines are second nature to me.
My simplicity is complemented by a profound dedication to every role or task assigned. Through past experiences, I've not only enhanced my professional skills but also undergone significant personal growth. As I embark on new opportunities, I bring a commitment to deliver dedication, time, and integrity, ensuring a high level of professional service to any employer.
Overview
8
8
years of professional experience
Work History
Branch Manager
SIXT NZ - Premium Mobility Services Ltd
09.2022 - 01.2024
- Manage daily operations of the Auckland City Branch
- Understanding the importance of health and safety and implement them into the workplace
- Carry out various tasks directed by Senior Management
- Follow daily/weekly tasks instructed from Senior Management
- Monitor product levels (where applicable) and arrange to restock as required
- Ensuring monthly targets and incremental revenue per month are met
- Organizing appropriate fleet and movements for the branch
- Ensure operational excellence and integrity of the branch
- Develop action plans to enhance operational controls and optimize customer service
- Assist wherever possible for the operation of the branch to run smoothly as per company procedures and policies
- Being able to leave the city branch and assist at the Airport branch in the absence of the Airport Branch manager
- Managed staff scheduling, hiring and training processes
- Provided guidance and support to team members regarding problem resolution and customer service issues
- Resolved escalated customer complaints in a timely manner
- Established strong working relationships with external partners such as vendors and suppliers
- Participated in community events to promote brand awareness
- Assisted other branches when needed during peak periods
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Planned work schedules to maintain adequate staffing levels
Assistant Branch Manager
SIXT NZ - Premium Mobility Services Ltd
08.2021 - 08.2022
- Manage daily operations of branch in the absence of the Branch Manage
- Understanding the importance of health and safety around the working environment
- Carry out tasks as directed from time to time by management
- Following daily/weekly plans instructed from Manager/Supervisor
- Monitor product levels (where applicable) and make arrangements to restock as required
- Ensuring monthly targets and incremental revenue per month were met
- Organizing appropriate fleet and movements for the branch
- Ensure operational excellence and integrity of the branch
- Develop action plans to enhance operational controls and optimize customer service
- Assist branch manager to operate the branch in line with the company procedures and policies
Senior Customer Service Representative
SIXT NZ - Premium Mobility Services Ltd
02.2021 - 08.2021
- Assist Management in training and developing customer service representatives
- Answer customer queries through email and phone communication
- Respond to customer CES feedback, negative and positive
- Report feedback to Management regarding the level of performance of each staff member
- Use expertise to build strong relationships with clients
- Liaise with other departments within the business to ensure employees are knowledgeable about work ethics
- Maintain a working knowledge of the company product to assist with specific customer inquiries
- Resolve escalated customer complaints in a timely manner
- Monitored customer feedback surveys to identify areas of improvement
- Responded promptly to inquiries from customers about products or services
- Managed incoming calls from customers while providing exceptional service
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
Customer Service Representative
SIXT NZ - Premium Mobility Services Ltd
11.2020 - 02.2021
- Answered customer inquiries and provided information regarding product and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- Developed strong customer relationships to encourage repeat business
- Improved customer service wait times to mitigate complaints
- Ensure all daily duties were fulfilled – as procedures
- Always keep work area neat and tidy
Customer Care Assistant and Administrator
Ace Rentals - Tourism Enterprises Ltd
02.2020 - 08.2020
- Greeted customers in a friendly and professional manner
- Assisted customers with queries, complaints or requests for information
- Provided product knowledge to customers upon request
- Resolved customer inquiries quickly and efficiently
- Processed orders, returns, exchanges and refunds promptly
- Demonstrated excellent communication skills
- Always maintained a clean work area
- Assist support to the wider Head Office team (marketing, fleet and accounts)
- Hand in Billing discrepancies with OTA / Agent reservations
Customer Service Representative
Ace Rentals - Tourism Enterprises Ltd
11.2017 - 01.2019
- Answering incoming calls and emails whilst also providing frontline customer support
- Assist with product and service transactions
- Demonstrated excellent communication skills resolving customer complaints
- Process transactions of vehicle rental, insurance coverage and processing payments in connection with credit cards
- Process balance of daily transactions and prepare bank deposits
- Assist customers with their vehicle rental to ensure a positive customer experience
Storesperson
True North Ltd
10.2015 - 10.2017
- Received and distributed goods in accordance with established procedures
- Organized storage areas to ensure efficient access to products
- Packed items for shipment according to customer requirements
- Inspected outgoing shipments to verify completion of order details
- Cleaned warehouse area daily including floors, shelving units and equipment
- Followed order sheets to pick correct stock and prepare pallets
Education
High School Diploma -
Auckland Seventh-Day Adventist High School
Mangere Bridge, NZ09.2015
Skills
- Proficient in Microsoft Office
- Performance Reviews
- Work Prioritization
- Customer Service
- Shift Scheduling
- Keyboard Skills
- Cash Handling
- Branch Operations Management
- Interviewing and Hiring
- Strong Interpersonal Skills
- People-Oriented
- Dependable
- Reliable
- Willing to learn and adapt
- Proven ability to meet deadlines
- Excellent problem solving
References
References available upon request
Timeline
Branch Manager
SIXT NZ - Premium Mobility Services Ltd
09.2022 - 01.2024
Assistant Branch Manager
SIXT NZ - Premium Mobility Services Ltd
08.2021 - 08.2022
Senior Customer Service Representative
SIXT NZ - Premium Mobility Services Ltd
02.2021 - 08.2021
Customer Service Representative
SIXT NZ - Premium Mobility Services Ltd
11.2020 - 02.2021
Customer Care Assistant and Administrator
Ace Rentals - Tourism Enterprises Ltd
02.2020 - 08.2020
Customer Service Representative
Ace Rentals - Tourism Enterprises Ltd
11.2017 - 01.2019
Storesperson
True North Ltd
10.2015 - 10.2017
High School Diploma -
Auckland Seventh-Day Adventist High School
Similar Profiles
Chris SpeirsChris Speirs
Pricing and Wholesaler Manager at SIXT NZPricing and Wholesaler Manager at SIXT NZ
Paule PatuPaule Patu
Supervisor at Premium Clean NzSupervisor at Premium Clean Nz
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -