Kyla Zielinski
Kaikohe,NTL
Summary
Hi my name is Kyla, I have had experience in order taking, payment processing and food safety with Breaking Bread Cafe, Kaikohe over the past 3-4 years. I contribute to team success by working hard, meeting customer needs and helping fellow workers. Generally I am recognised by colleagues as a friendly, warm, level headed, easy going person.
Overview
3
3
years of professional experience
Work History
Cafe Worker
Breaking Bread
02.2021 - 04.2023
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Cleaned tables in the dining area before and after customer seating.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Adhered to health and safety regulations when handling food items.
- Managed cash register operations efficiently and accurately.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Ensured that all food items were prepared according to established recipes and standards.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Inspected equipment regularly to identify maintenance needs or malfunctions.
- Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Rotated stock items and ingredients to maintain freshness.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Operated industrial dishwasher to wash glassware and utensils.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Rotated and replenished products in display cases.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Investigated and resolved customer complaints concerning food quality and service.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored actions of staff and customers to uphold health and safety standards.
Dental Assistant
All on Four Dental Care West
09.2020 - 10.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Established clean, sterile and welcoming environment for patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Maintained a neat, clean and organized environment throughout the office.
Dental Assistant
Smilecare Mobile Clinic
08.2020 - 09.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Established clean, sterile and welcoming environment for patients.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Maintained a neat, clean and organized environment throughout the office.
Education
Kaikohe Christian School
KaikoheSkills
- Friendly and Outgoing
- Stocking and Replenishing
- Teamwork and Collaboration
- Customer Service
- Instrument Preparation
- Equipment Sterilization
- Disinfecting Rooms and Equipment
Accomplishments
I am a professional Polocrosse Player, winning multiple trophies and certificates over the last 10 years. I have represented my Local Club- Kaikohe, Associaiton-Northland and country- New Zealand for my sport, Polocrosse.
I have travelled to Australia multiple times to represent New Zealand for Polocrosse.
I have also travelled multiple times to the USA and of recently to play with and against the current USA Polocrosse World Cup Team.
Timeline
Cafe Worker
Breaking Bread
02.2021 - 04.2023
Dental Assistant
All on Four Dental Care West
09.2020 - 10.2020
Dental Assistant
Smilecare Mobile Clinic
08.2020 - 09.2020
Kaikohe Christian School
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