Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kyle Cosier

Auckland,AUK

Summary

Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in fast-paced environments. A collaborative team player who consistently meets both personal and business goals. Recognized for effectively resolving escalated customer support issues and delivering exceptional service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

BP Customer Service Representative

BP
Auckland , Silverdale
08.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Orewa College
Auckland, NZ

Skills

  • Product Knowledge
  • Attention to Detail
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Task Prioritization
  • Decision-Making
  • Organization

Certification

  • Barista Trained (Proficient in making and preparing coffee)

References

References available upon request.

Timeline

BP Customer Service Representative

BP
08.2022 - Current

Orewa College

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Kyle Cosier