Kyle McLean
Aotea,Porirua
Summary
Excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am eager to learn new skills and transfer my current skill set into a new industry
Overview
10
10
years of professional experience
Work History
Senior Sales Associate
EB Games
Porirua, Porirua
11.2023 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
Salesperson
NZ Assist
Aotea, Porirua
07.2023 - Current
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Generated new business opportunities through cold calling campaigns.
- Arranged appointments with our consultants and customers
Lead Generator
Direct IT Wellington
Wellington, New Zealand
03.2022 - Current
- A full time position in an out bound call center running many different kinds of campaigns for companies such as Dell,Lenovo, HP and TIBCO software
- Some campaigns involved registering CTOs,CISOs, Head of departments,IT Managers etc for virtual events and other similar events
- Others involved speaking with CTOs, Heads of departments, IT and Infrastructure managers and arranging info for bulk purchases that would later be sent on to account managers for whoever we were currently doing a campaign for.
Kitchen hand
Tommy Millions Wellington
Wellington, New Zealand
10.2019 - 05.2022
- Part time position at Tommy Millions making American style pizzas
- Part of my duties included prep work for the busy night shifts, Making pizzas, Dealing with customers and delivery drivers in a polite and timely fashion.
Sales Rep
One Contact Wellington
Wellington, New Zealand
11.2021 - 03.2022
- A Part time role in an outbound call center working to raise money for a grant scheme that assists the the welfare of the Volunteer firefighters of the NSW RFSA
Hammer Hand /Apprentice
Absolute Interiors Wellington
Wellington, New Zealand
03.2020 - 10.2021
- A full time job learning the ins and outs of commercial carpentry
- Including laying out tracks,studs and dwangs to line walls for new accommodation projects around town.
Shift Manager
Hell Pizza Bond Street Wellington
Wellington, New Zealand
02.2018 - 10.2019
- Very Similar to my Role working at Hell Pizza UH including all of my duties
- The only major difference is I was usually working with a crew of 5.
Shift Manager
Hell Pizza UH Upper Hutt
Upper Hutt, New Zealand
05.2016 - 12.2017
- My Role included prep work during the day while the store was closed then opening then preparing and opening the store, Running a shift with a crew of between 3-7 depending on the night(Friday + Saturday nights were the busiest) and closing the store at the end of the night
- Some of my other duties involved were doing a weekly stock take, cashing up and organizing the till and working the make bench during the shift.
Shift supervisor
Monitor NZ Wellington
Wellington, New Zealand
02.2014 - 04.2016
- A full time position Monitoring alarm systems across the North and South Island both residential and Commercial sites
- Documented all concerns and incidents and replied/dealt to them accordingly weather it be Fire alarms, Emergency egress or triggered sensors.
Education
Level 4 cert Rock and Jazz -
Te Auaha Wellington
01.2019
NCEA Level 1 + 2 -
Upper Hutt College Upper Hutt
12.2012
Skills
- Computer Skills
- Cold calling skills
- Lead Generation
- Excellent Customer Service Skills
- Expert
- Adaptability
- Ability to Work in a Team
- Communication
- Ability to Work Under Pressure
References
References available upon request
Timeline
Senior Sales Associate
EB Games
11.2023 - Current
Salesperson
NZ Assist
07.2023 - Current
Lead Generator
Direct IT Wellington
03.2022 - Current
Sales Rep
One Contact Wellington
11.2021 - 03.2022
Hammer Hand /Apprentice
Absolute Interiors Wellington
03.2020 - 10.2021
Kitchen hand
Tommy Millions Wellington
10.2019 - 05.2022
Shift Manager
Hell Pizza Bond Street Wellington
02.2018 - 10.2019
Shift Manager
Hell Pizza UH Upper Hutt
05.2016 - 12.2017
Shift supervisor
Monitor NZ Wellington
02.2014 - 04.2016
Level 4 cert Rock and Jazz -
Te Auaha Wellington
NCEA Level 1 + 2 -
Upper Hutt College Upper Hutt
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