Hi, I’m
KYLE VILLACISNEROS
Tarlac City,Philippines
Summary
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative, and flexible. To add valuable assets to your esteemed organization as an active member.
Experienced with diagnosing and resolving technical issues in timely manner. Utilizes excellent communication skills to understand user needs and provide effective solutions. Knowledge of various IT systems and track record of maintaining high user satisfaction.
Overview
7
years of professional experience
Work History
Seidotech Solutions Corp.
Service Desk Analyst
07.2022 - 09.2025
Job overview
- Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing user regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties
- Responding to incoming internal and external client and providing tier 1or 2 technical support Via teams, email and BTC call.
- Providing internal technical support up to tier 2 as required.
- Reboot all the servers if there is an update.
- Follow up with user to ensure has been resolved and about their assistance from Help Desk.
- Used active directory to unlock and reset windows passwords, created user accounts or deprovisioned account and assigned passwords, group policies.
- Installed software applications manually and through SCCM on Computers.
Accenture, Inc.
Application Cloud Support Associate
07.2021 - 04.2022
Job overview
- Provided technical assistance to client on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Walked client through step-by-step process for troubleshooting hardware and software.
- Assisted client with antivirus program installation and virus removals.
- Used good problem-solving skills for trouble shooting problems.
- Used great customer service skills.
IQor
Customer Service Representative
11.2019 - 04.2021
Job overview
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Investigate and resolve customer inquiries and concerns in a timely manner.
Jezka Construction Corporation
Site Engineer
01.2019 - 05.2019
Job overview
- Install, or coordinate installation of new or modified hardware, software, or programs of telecommunications system.
- Resolved unexpected technical difficulties and communicated solutions with clients and representatives.
- Generated reports detailing site activities, incidents and resolutions.
- Conducted site surveys ahead of additional works, speeding up construction processes.
Prudence Development Management Corporation (PDMC)
Electronics Engineer
08.2018 - 01.2019
Job overview
- Understanding of PLC programming ladder logic and all aspects of inputs and outputs of the system.
- Program PLC system to perform specific functions depending on the needed output.
Education
AMA Computer CollegeTarlac City, Zamora St.
Bachelor of Science from Electronics and Communication Engineering
07.2022
Skills
- Microsoft 365
- Active Directory
- Microsoft Azure
- Printers
- Datto RMM
- Fortinet
- Remote support
Timeline
Service Desk Analyst
Seidotech Solutions Corp.
07.2022 - 09.2025
Application Cloud Support Associate
Accenture, Inc.
07.2021 - 04.2022
Customer Service Representative
IQor
11.2019 - 04.2021
Site Engineer
Jezka Construction Corporation
01.2019 - 05.2019
Electronics Engineer
Prudence Development Management Corporation (PDMC)
08.2018 - 01.2019
AMA Computer College
Bachelor of Science from Electronics and Communication Engineering
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