KYLE YU
Riccarton,New Zealand
Summary
I am a hard driven worker with a lot of passion in providing the best service to customers. Being able to demonstrate success by building and motivating teams to achieve and surpass objectives in sales, service and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Supervisor
Red Badge Security
Albany, New Zealand
06.2024 - Current
- Working with a team behind the line to provide best quality of service to customers whether it's an incident or a normal customer inquiry
- Working in a very high pace environment which gave me the opportunity to see the fastest and most efficient way to provide the best service.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Duty Manager
New World Grocery
Albany, New Zealand
02.2022 - 06.2024
- Assisting all customers needs on what they need and making sure to give the best service I can give them.
- Being able to help with any inquiries/concern within the store
- Managing a group of staff in different departments making sure the store is up to standards and making sure to help each staff what they need.
Customer Service Representative
Z Gas Station
Auckland, New Zealand
12.2017 - 02.2022
- Assisted customers with all sorts of needs such as recommendations on a variety of products, helping with fuel, and etc.
- Handling Cash as I work 99% of the time behind the counter serving customer.
- Being able to maintain relationships between the customer and able to provide the best service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
Education
NCEA Level 1, 2, 3 -
Rangitoto College
Auckland, NZ12.2019
Skills
- Fast learner
- High precision to detail
- Communication Skills
- Flexibility
- Time management
- Customer service skills
- Creative, problem solver
- Computer literacy
- Staff training
- Conflict resolution
- Attention to detail
- Decision making
- Problem solving
Certification
- Management Certificate
- Forklift License
- Liquor License
- First aid certification
- COA Security Certification
References
- Kendall Davies, 0211832633, woofersarecool@xtra.co.nz
- Kaylee, 0223617726, kayleejohnston@hotmail.co.nz
Time Availability
Monday to Sunday: 6 AM - 11 PM
Languages
Tagalog
Native/ Bilingual
English
Full Professional
Timeline
Security Supervisor
Red Badge Security
06.2024 - Current
Duty Manager
New World Grocery
02.2022 - 06.2024
Customer Service Representative
Z Gas Station
12.2017 - 02.2022
NCEA Level 1, 2, 3 -
Rangitoto College
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