KYLEE RAMEKA
Wellington,WGN
Summary
I am a motivated, results-driven individual with hands-on customer service experience. I am resourceful, proactive and can combine effective communication skills with knowledge to identify opportunities and deliver a satisfactory high-quality outcome. I operate in a culturally competent way, embracing diversity and different perspectives whilst working as part of a team. I am now looking for a long-term opportunity to further my career and utilize my organizational and communication skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Kitchen Operations Manager
Black Coffee
08.2022 - Current
- Reduced food waste through effective inventory management and menu planning.
- Assisted in the development of marketing materials promoting the restaurant''s culinary offerings for increased visibility within the community.
- Developed strong team dynamics with clear communication and regular performance reviews, resulting in increased productivity.
Customer Service Representative
FRESH CONNECTION LTD
01.2018 - 06.2024
- Preparing produce orders for businesses
- Providing ongoing support for external providers
- Managing produce order enquiries via telephone and email
- Ensuring driver checklists are accurate
- Daily management of customer phone orders
- Handling customer complaints
- Producing daily run sheets for delivery drivers
- Checking for factual inaccuracies on orders
- Communication with drivers to ensure produce deliveries are completed within required timeframes.
Customer Service Delivery Representative
FRESH CONNECTION LTD
04.2019 - 08.2022
- Following delivery routes and maintaining strict time schedules
- Physically loading and offloading goods
- Face to face interaction with customers on daily basis
- Reliable and trusted with access to local businesses
- Quality control for damaged goods
- Managing high-volume workload.
Education
National Certificate of Educational Achievement - School Certificate NCEA
Newlands College
Newlands, WGN11.2007
New Zealand Certificate in Retail Level 2 -
Newlands College
Newlands, WGN11.2007
Certificate in Small Business Management - Business
Te Wananga O Aotearoa
Porirua, WGN12.2021
Certificate in Money Management - Money Management
Te Wananga O Aotearoa
Porirua, WGN11.2013
Skills
- Adaptability to Change
- Scheduling Staff
- Staff Training and Development
- Food Safety Compliance
- Organization skills
- Time Management
- Telephone skills
- Data Entry
References
- Phillip Russell, Wellington Branch Manager, Fresh Connection Ltd, 021 688 956
- Michael Robinson, Owner/Manager, Jesters Pies, 04 477 1922
Hobbies and Interests
- Family
- Sports
- Travel
Timeline
Kitchen Operations Manager
Black Coffee
08.2022 - Current
Customer Service Delivery Representative
FRESH CONNECTION LTD
04.2019 - 08.2022
Customer Service Representative
FRESH CONNECTION LTD
01.2018 - 06.2024
National Certificate of Educational Achievement - School Certificate NCEA
Newlands College
New Zealand Certificate in Retail Level 2 -
Newlands College
Certificate in Small Business Management - Business
Te Wananga O Aotearoa
Certificate in Money Management - Money Management
Te Wananga O Aotearoa
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