Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kylee Roets

Invercargill,STL

Summary

Dynamic professional with a proven track record in organizational expertise and customer service excellence. Excelled in enhancing client satisfaction and operational efficiency through effective problem-solving and meticulous attention to detail. Skilled in Microsoft Office, adept at meeting deadlines and improving processes, contributing to significant customer experience enhancements.

Overview

7
7
years of professional experience

Work History

Service Administrator

K & L Sevices LTD
07.2023 - Current
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
  • Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
  • Reduced resolution time with proactive problem-solving techniques, ensuring swift issue management.
  • Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

Swim Instructor

Splash Palace
02.2023 - 07.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Senior Receptionist

Splash Palace
02.2023 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service Administrator

CHEMFREIGHT
06.2022 - 11.2022
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Updated customer service database with new information, address changes and contact details.
  • Meticulously maintained inventory levels to ensure the availability of products and services crucial for meeting customer demands.
  • Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
  • Coordinated product shipments with correct freight company.
  • Researched issues with shipments, product damage, and incorrect product amounts.
  • Ensured orders were processed in a timely matter to meet deadlines.

Supervisor

Whitcoulls
04.2022 - 06.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implementing promotional strategies and marketing campaigns to drive sales and attract customers.
  • Ensuring that promotional displays and signage are set up correctly and maintained
  • Monitoring and reporting on financial performance metrics
  • Maintaining a safe and clean store environment for customers and staff

Sales Representative

Whitcoulls
09.2017 - 06.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Education

Level 3 -

Pakuranga College
Auckland, AUK
2019

Skills

  • Organizational expertise
  • Customer service excellence
  • Cash Handling
  • Data Entry
  • Follow-up skills
  • Complaint Handling
  • Meeting deadlines
  • Proficient in Microsoft Office
  • Problem-Solving
  • Attention to Detail

Languages

Afrikaans
Native or Bilingual

Timeline

Service Administrator

K & L Sevices LTD
07.2023 - Current

Swim Instructor

Splash Palace
02.2023 - 07.2023

Senior Receptionist

Splash Palace
02.2023 - 07.2023

Customer Service Administrator

CHEMFREIGHT
06.2022 - 11.2022

Supervisor

Whitcoulls
04.2022 - 06.2022

Sales Representative

Whitcoulls
09.2017 - 06.2022

Level 3 -

Pakuranga College

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