Kyleen Russell
Palmerston North,New Zealand
Summary
Results-driven retail professional with 28 years of experience in store management, customer service, and project leadership within the Retail sector. Proven track record in driving operational improvements, leading diverse teams, and executing strategic initiatives that enhance customer satisfaction and profitability. Adept at identifying opportunities, implementing effective solutions, and fostering a culture of continuous improvement.
Overview
29
29
years of professional experience
Work History
Sales Supervisor / Assistant
The Toolshed
Palmerston North, New Zealand
12.2022 - Current
- Providing exceptional customer service experience through product knowledge and interaction
- Sales focus and team leadership through coaching & mentoring, learning development of new team members
- Complete allocated tasks within the specified time frame, with accuracy and to a professional standard
- Ensure customer satisfaction as much as possible, and provide excellent customer service
- Credit control of trade customers
- Actively work with team members to improve effectiveness and productivity to ensure objectives are met
- Always acting with honesty and integrity
- Promoting sales and service to our customers
- Processing sales and payment receipts
- Maintaining and building our Goodmates and customer database
- Maintaining the store and facilities in a presentable condition; Assisting with preparing store promotions and attending trade events; Updating prices for promotions and increases
- Stocking the shelves, keeping stock price ticketed and preparing stock displays
- Stock control - receiving deliveries, input into the computer and stock integrity and security
- Understanding of all financial budgets & targets are met as per KPIs
- Liaise with suppliers when required
- Assist with stocktaking
- Assisting with stores daily routines
- Any other duties as required
- Network Relationship and Advocacy
- Health and Safety / Quality and Risk / Policies
Store Manager - Countdown Palmerston North Plaza
Woolworths New Zealand Ltd
Palmerston North, New Zealand
01.2022 - 12.2023
- To manage & administer store operations, setting & maintaining excellent presentation standards, ensuring maximum sales, profit & customer satisfaction within Company policies & instructions & legislative requirements
- Provide effective people leadership through coaching & mentoring, learning development, rewards & performance management
- Demonstrate & role model a passion for safe working behaviours & attitudes
- Ensure the promotion of safe work practices & adherence as per Health & Safety policies & procedures, & legislative requirements
- Ensure food safety standards are adhered to
- Policies and Procedures are implemented and all team are trained and understand their obligations in relation to Food Safety
- Lead team by example by having visible presence on the shop floor demonstrating the right behaviours when liaising with customers
- Ensure team are coached & developed on managing challenging customers & empower them to resolve these situations in the correct manner
- Engage with customers to understand how we could improve their shopping experience
- Ensure all financial budgets & targets are met as per KPIs
- Identify high potential team members in order to build a talent pipeline that will set the business up for future success
- Lead by example by consistently demonstrating & role modelling Woolworth's values
- Recruit suitable staff, provide appropriate induction & ensure that staff have clear measurable objectives/development plans
- Ensure appraisals are carried out regularly
- Forms strong working relationships with key internal stakeholders across levels & divisions in the business to ensure open & collaborative efforts toward meeting business objectives
- Fosters a culture of continuous improvement by continuously seeking to improve systems, practices and procedures in the area/division
- Represent the store as an ambassador supporting local community initiatives when required
- To complete any assignments, project work or tasks as directed/assigned by my Manager which may include but not limited to assisting and/or relieving in other areas of the business
Store Manager
Woolworths New Zealand Ltd
Kelvin Grove, New Zealand
01.2014 - 12.2022
Store Manager
Woolworths New Zealand Ltd
Levin, New Zealand
01.2013 - 12.2014
Store Manager
Woolworths New Zealand Ltd
Plaza, New Zealand
01.2012 - 12.2013
Store Manager
Woolworths New Zealand Ltd
Marton, New Zealand
01.2012 - 12.2012
Assistant Store Manager & Customer Services Administration
Woolworths New Zealand Ltd
Queensgate, Johnsonville, Tawa, New Zealand
01.2000 - 12.2012
Fresh Food Manager, Service Deli Manager, Checkout Operator
Woolworths New Zealand Ltd
, New Zealand
01.1996 - 12.2000
Education
Woolworths Management Training - HR / ER management course - Level 1, 2, 3, Situational Leadership Course - Level 1 & 2, Women in Leadership, Countdown leadership Program Always Improving LEAN - Resilience institute of NZ, Building Resilience - HBDI profile - The Resilience Institute of NZ, Management Skills - Day to Day Management Course, Supermarket Retailing Stage 1 - Retail Institute, Occupational Health & Safety Practice NZQA 497, Work & Study Skills NZQA 500, Self Management NZQA 503 & 547, Licence Controller Qualification Bridging Test, Burwater Pacific Group - Introductory Food Safety - Unit Standard 167, Burwater Pacific Group - Advanced Food Safety - Unit Standard 168
Woolworths
01.2023
National Certificate in Hospitality Operations - Organisation & Management (NZDBUS130), Human Resource Organisation ( Supervision 1 & 2), Employment Relations ( NZIM001), Business Communication, Sales and Marketing, Accounting Principles ( 101 ), Hospitality & Commercial Law, Principles of Tourism ( NZDIPBUS180 ), Accommodation Operations ( 1 & 2 ), Introduction to Hospitality Industry, Food & Beverage Management ( 1 & 2 ), Study & Personal Presentation Skills, Kitchen Studies, Menu Management, On The Job Trainer, 1040 Communication Skills - Level 4, Sale of liquor Act 1989 - relative to Section 121 (1) and 121 (2) (d) of the Sale of Liquor Act 1989
Central Institute of Technology
01.2000
Skills
- Team Leadership
- Customer Engagement
- Store Performance Optimization
- Leadership Development
- Effective Team Coordination
- Strategic Development
- Change Implementation
- Financial Performance Oversight
- Project Management
- Policy and Process Management
- Strategic Business Growth
- Stakeholder Relations Management
- Organizational Change Management
- Human Resources Management
- Employment relations management
- Health And Safety Expertise
- Performance Management
- Loss Prevention Strategies
- Store Presentation Management
- Advanced Sales Strategies
Accomplishments
Woolworths Store Manager Of The Year, Manawatu/Wanganui, 12/01/13, Recognized for dedicated customer service, team development, and KPI results during the first year as a new store manager.
References
Available on Request
Affiliations
- I enjoy attending Craft Markets when possible selling my Stainless Steel Panel Artwork and other crafts as this is my time to relax, have a few laughs with other marketeers and meet amazing customers.
- I am part of the Manawatu 4WD club so getting out in the bush and seeing parts of NZ that I would not otherwise is a real treat and helps me with my work life balance.
Timeline
Sales Supervisor / Assistant
The Toolshed
12.2022 - Current
Store Manager - Countdown Palmerston North Plaza
Woolworths New Zealand Ltd
01.2022 - 12.2023
Store Manager
Woolworths New Zealand Ltd
01.2014 - 12.2022
Store Manager
Woolworths New Zealand Ltd
01.2013 - 12.2014
Store Manager
Woolworths New Zealand Ltd
01.2012 - 12.2013
Store Manager
Woolworths New Zealand Ltd
01.2012 - 12.2012
Assistant Store Manager & Customer Services Administration
Woolworths New Zealand Ltd
01.2000 - 12.2012
Fresh Food Manager, Service Deli Manager, Checkout Operator
Woolworths New Zealand Ltd
01.1996 - 12.2000
Woolworths Management Training - HR / ER management course - Level 1, 2, 3, Situational Leadership Course - Level 1 & 2, Women in Leadership, Countdown leadership Program Always Improving LEAN - Resilience institute of NZ, Building Resilience - HBDI profile - The Resilience Institute of NZ, Management Skills - Day to Day Management Course, Supermarket Retailing Stage 1 - Retail Institute, Occupational Health & Safety Practice NZQA 497, Work & Study Skills NZQA 500, Self Management NZQA 503 & 547, Licence Controller Qualification Bridging Test, Burwater Pacific Group - Introductory Food Safety - Unit Standard 167, Burwater Pacific Group - Advanced Food Safety - Unit Standard 168
Woolworths
National Certificate in Hospitality Operations - Organisation & Management (NZDBUS130), Human Resource Organisation ( Supervision 1 & 2), Employment Relations ( NZIM001), Business Communication, Sales and Marketing, Accounting Principles ( 101 ), Hospitality & Commercial Law, Principles of Tourism ( NZDIPBUS180 ), Accommodation Operations ( 1 & 2 ), Introduction to Hospitality Industry, Food & Beverage Management ( 1 & 2 ), Study & Personal Presentation Skills, Kitchen Studies, Menu Management, On The Job Trainer, 1040 Communication Skills - Level 4, Sale of liquor Act 1989 - relative to Section 121 (1) and 121 (2) (d) of the Sale of Liquor Act 1989
Central Institute of Technology
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