Kyleesha Chamberlain
Glenview, Hamilton,Hamilton
Summary
I am a motivated, outgoing, open-minded person with a strong background in customer service. I am skilled in communication, problem solving, and I am committed to ensuring customer satisfaction by providing customised solutions to build loyalty.
I am a hard working and reliable team player, and have a responsible outtake to any task given. I am a fast learner, and I quickly adapt to new environments while bringing a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bidfood
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Duty Manager Supervisor
Countdown Supermarket
04.2016 - 07.2022
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Implemented new operational procedures to optimize efficiency and reduce expenses.
- Cultivated a positive work environment, boosting employee morale and job satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bar Assistant
Lone Star
10.2020 - 01.2021
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
- Collaborated with bartenders to ensure timely drink preparation and consistent quality.
- Prepared garnishes, syrups, and other ingredients needed for specialty cocktails or mocktails throughout the shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
Education
Fairfield College
Hamilton, WKOHospitality -
NZMA
Hamilton, WKO03.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer service focus
- Time management
Timeline
Customer Service Representative
Bidfood
07.2022 - Current
Bar Assistant
Lone Star
10.2020 - 01.2021
Duty Manager Supervisor
Countdown Supermarket
04.2016 - 07.2022
Fairfield College
Hospitality -
NZMA
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