Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kylie Cantlon

New Plymouth,TKI

Summary

Honest, reliable, and hardworking Practice Manager with over 10 years’ experience in healthcare administration and leadership. Skilled in staff management, financial oversight, and patient care delivery. Proven ability to recruit and onboard doctors, design new services, and lead operational improvements. Recognised for effective communication, adaptability, and a strong commitment to patient-centred care.

Overview

17
17
years of professional experience

Work History

Practice Manager

Coastal Medical Ltd
New Plymouth, NZ
10.2023 - Current
  • Lead operations of Coastal Medical Ltd, overseeing clinical and administrative teams.
  • Manage recruitment campaigns, successfully attracting and onboarding new doctors.
  • Develop and implement strategic projects including Corporate Medical Services (CMS), creating pricing models, service structures, and delivery flow.
  • Oversee finances including payroll debt management, and budgets.
  • Oversaw daily operations of medical practice to ensure smooth workflow.
  • Managed staff schedules to optimize team coverage and efficiency.
  • Coordinated patient appointments and maintained accurate scheduling systems.
  • Ensure compliance with health, safety, and privacy regulations.
  • Drive continuous improvement in workflows, systems, and patient service delivery.

2iC / Medical Receptionist (Casual)

Merrilands Medical Centre
New Plymouth, NZ
10.2017 - 10.2023
  • Assisted with recruitment, staff onboarding, and rostering.
  • Stepped into leadership role when required, ensuring smooth daily operations.
  • Delivered frontline patient services: bookings, payments, recalls, and switchboard management.
  • Managed daily banking, invoicing, and debt collection.
  • Updated patient records in compliance with privacy procedures.
  • Confident user of MedTech, Indici, Microsoft Outlook, Word, and Excel.

Medical Receptionist / Administrator

Healthscope
Gold Coast, Australia
05.2016 - 09.2017
  • Company Overview: Gold Coast Private Hospital
  • Worked across multiple departments including Admissions, Ward Clerk, Rehab, Switchboard, and Patient Services.
  • Processed payments, insurance claims, and banking.
  • Prepared confidential patient charts and supported clinical teams.
  • Handled emergency procedures and resolved problems in fast-paced settings.
  • Gold Coast Private Hospital

Housekeeping Supervisor / Reservations Agent

Holiday Inn Sydney Airport
Sydney, Australia
01.2009 - 01.2010
  • Supervised and trained staff, allocated duties, and ensured service quality.
  • Conducted staff training and managed daily operations.
  • Managed airline, travel agent, and group reservations.
  • Processed bookings, billing, and guest profiles.
  • Operated Opera reservations system and delivered high-level customer service.

Education

NCEA Qualifications -

Havelock North High School
Hawkes Bay, NZ

Skills

  • Medical Practice Management & Operations
  • GP & Specialist Recruitment & Onboarding
  • Staff Leadership
  • Training & Mentoring
  • Financial Management
  • Debt Control
  • Compliance
  • Policy Development
  • Procedure Development
  • Service Development
  • Patient Care Coordination
  • Privacy
  • Health IT Systems
  • Indici
  • MedTech
  • WebPas
  • Microsoft Office
  • Project Management
  • Change Management
  • Effective Communication
  • Cultural Awareness
  • Project implementation
  • Practice operations
  • Healthcare administration

References

Available on request

Timeline

Practice Manager

Coastal Medical Ltd
10.2023 - Current

2iC / Medical Receptionist (Casual)

Merrilands Medical Centre
10.2017 - 10.2023

Medical Receptionist / Administrator

Healthscope
05.2016 - 09.2017

Housekeeping Supervisor / Reservations Agent

Holiday Inn Sydney Airport
01.2009 - 01.2010

NCEA Qualifications -

Havelock North High School

Similar Profiles

CREATE PROFILE
Kylie Cantlon