Kylie Cantlon
Summary
Experienced healthcare operations professional with over 10 years managing multi-site clinics and administrative teams. Known for a hands-on approach, strong organisational and problem-solving skills, and the ability to lead by example in fast-paced environments. Skilled in rostering, managing unplanned leave, and supporting staff engagement, wellbeing, and performance. Committed to ensuring efficient, patient-centred clinic operations while fostering a collaborative and supportive team culture. Passionate about driving operational excellence and delivering exceptional service across multiple locations.
Overview
17
17
years of professional experience
Work History
Practice Manager
Coastal Medical Ltd
10.2023 - 09.2025
- - Led operations across a growing medical group, ensuring efficient, patient-centred service delivery.
- - Established and launched a new medical centre for the Health Care Hub, overseeing operational setup, staffing, and service implementation.
- - Managed multi-site rosters, proactively handled unplanned leave, and maintained fair workload distribution.
- - Recruited and onboarded doctors and staff across multiple disciplines.
- - Oversaw payroll, budgeting, debt management, and financial reporting.
- - Maintained full compliance with health, safety, and privacy legislation.
- - Provided strong on-site leadership presence across clinics to stay connected with staff and operations.
- - Drove continuous improvement initiatives to enhance workflows, staff engagement, and patient satisfaction.
2IC / Medical Receptionist (Casual)
Merrilands Medical Centre
10.2017 - 10.2023
- - Acted as second-in-charge, stepping into management duties when required.
- - Assisted with recruitment, onboarding, and staff rostering.
- - Delivered frontline patient service including appointments, recalls, payments, and queries.
- - Managed banking, invoicing, and debt collection tasks accurately.
- - Confident user of MedTech and Indici, maintaining privacy compliance.
- - Supported a positive team culture focused on collaboration and patient-centred care.
Medical Receptionist / Administrator
Healthscope (Gold Coast Private Hospital)
05.2016 - 09.2017
- - Provided administrative and patient support across multiple departments including Admissions and Rehab.
- - Processed payments, insurance claims, and maintained confidential patient records.
- - Supported clinicians in a fast-paced, high-pressure hospital environment.
- - Assisted with rostering and shift coverage coordination.
Housekeeping Supervisor / Reservations Agent
Holiday Inn Sydney Airport
01.2009 - 01.2010
- - Supervised and trained housekeeping teams, maintaining high service standards.
- - Managed airline, group, and travel agent bookings using Opera system.
- - Processed billing and maintained accurate reservation records.
Education
NCEA Level Qualifications -
Havelock North High School
Hawke’s Bay, NZSkills
- Leadership & Operations
- - Multi-site Management & Operational Oversight
- - Staff Supervision, Coaching & Performance Management
- - Rostering, Scheduling & Unplanned Leave Management
- - Recruitment, Induction & Staff Development
- - Team Culture, Wellbeing & Engagement
- Practice & Project Management
- - New Practice Setup & Service Implementation
- - Strategic & Financial Planning
- - Budgeting, Payroll & Debt Control
- - Policy & Procedure Development
- - Process Improvement & Change Management
- Technology & Compliance
- - Health IT Systems: Indici, MedTech, WebPAS
- - Microsoft Office Suite (Excel, Word, Outlook)
- - Privacy, Health & Safety Compliance
- - Quality Assurance & Continuous Improvement
- Communication & Collaboration
- - Strong Interpersonal and Stakeholder Engagement
- - Patient Experience & Frontline Service Delivery
- - Conflict Resolution & Problem-Solving
Timeline
Practice Manager
Coastal Medical Ltd
10.2023 - 09.2025
2IC / Medical Receptionist (Casual)
Merrilands Medical Centre
10.2017 - 10.2023
Medical Receptionist / Administrator
Healthscope (Gold Coast Private Hospital)
05.2016 - 09.2017
Housekeeping Supervisor / Reservations Agent
Holiday Inn Sydney Airport
01.2009 - 01.2010
NCEA Level Qualifications -
Havelock North High School