Kylie Coull
Takapuna,AUK
Summary
Experienced Sales Account Manager known for exceptional client communication and problem-solving skills. Committed to delivering high levels of customer satisfaction and fostering long-term relationships that drive business growth.
Overview
22
22
years of professional experience
Work History
Sales Account Manager
The House & Building Wash Company
Stanmore Bay, Auckland
09.2022 - Current
- Managed client accounts to ensure satisfaction and repeat business.
- Coordinated with the operations team to schedule cleaning appointments efficiently.
- Built strong relationships with clients through regular communication and support.
- Resolved customer inquiries promptly and efficiently while maintaining high levels of customer satisfaction.
- Answered customers' questions about product prices, availability, uses and credit terms.
- Formulated trusted relationships with key accounts.
- Delivered exceptional account service to strengthen customer loyalty.
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
- Reviewed job requests from clients to confirm the accuracy of information prior to scheduling technicians.
- Scheduled jobs according to dollar values, travel patterns, and specialist requirements.
- Upsold add-on services to existing customers, generating incremental revenue gains.
Customer Service Advisor
Youi Insurance
Ellerslie, Auckland
09.2016 - 09.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Performed administrative tasks such as data entry into internal systems.
- Researched account information when necessary to resolve customer issues quickly.
- Identified customer needs and offered solutions to enhance the customer experience.
- Executed daily operations including answering phones and assisting walk-in customers.
- Managed customer accounts and maintained accurate records in the system.
- Handled customer complaints with empathy and professionalism to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup .
- Prepared and presented tailored insurance proposals to potential clients effectively.
- Built relationships with existing clients by providing exceptional service.
- Identified cross-selling opportunities among existing customers.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Responded to inquiries and explained product features and service advantages to potential customers.
Hospitality Manager
Various
Auckland CBD, Auckland
01.2004 - 09.2016
- Managed daily operations in fast-paced hospitality environments.
- Coordinated staff scheduling to ensure adequate coverage and service quality.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Maintained the hotel's high standards of customer service and quality assurance.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Skills
- Client relationship management
- Account management
- Upselling techniques
- Compliance management
- Scheduling optimization
- Customer service
Timeline
Sales Account Manager
The House & Building Wash Company
09.2022 - Current
Customer Service Advisor
Youi Insurance
09.2016 - 09.2022
Hospitality Manager
Various
01.2004 - 09.2016
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