Dynamic and results-driven professional with experience as a General Administrator at Emf Switchboards. Proven ability to enhance customer experiences and maintain stock control during high-demand periods. Skilled in problem-solving and adept at managing multiple tasks, ensuring operational efficiency while fostering a welcoming environment for customers.
Working at emf Switchboards gave me experience in working in the electrical trade industry as well as in a small family business. Being cross-trained in daily procedures has helped me to understand how each part of a business works together. The challenge of having a small team made it particularly important to make sure sales & marketing worked close together This has helped me to think and plan ahead should any urgent task arise.
Past Roles:
- Ordering/ procurement for stock and jobs.
- Inwards goods
- Labourer/ moving stock, labeling, filing
- replenish office shelving.
Current Responsibilities:
- Create mailchimp Newsletter p/month
- Create catalog/ price file / print marketing, sales brochures.
- Update website / liase with web developer
- Respond to sales inbox / first to phone
- Quote follow-ups, schedule pipedrive tasks.
- set up quotes for the quoting team
- complete and send small quotes/ p&a pricing.
- Inventory / stock / work in progress report
- Enter bills to pay
- Process/Send bills to receive
Worked first as a shop assistant re-stocking freezers in a factory food outlet shop. This gave me great work experience to be part of a team in a fast paced environment, as well as learning to be a confident and accoutable team player. My next achievement was being made freezer manager, where I was able to make decisions at an operations level to keep shop and bulk freezer stocked and in a tidy manner, i was also responsible for planning stock locations in the shop display cabinets, and in the bulk freezer ahead of a specials week sale. Being able to think on my feet helped me to be able to maintain stock control during the specials week. All whilst being avaliable to help customers and take time to say hello to our regular customers.
Expert at making customers feel welcome
Helpfuly guide customer to find a product or solution
Problem solving and being able to think ahead
Thinking for the customer, and their needs
Able to switch projects or tasks as required
Writing emails that conversational, rather than fully sales centered
Sales Star Consultative selling course
HubSpot SEO Certificate
2019 Market & Sales research report (emf Switchboards importing)
Brand Guidelines for kVAr Solutions.