Kylie Little
Hamilton,Waikato
Summary
Dynamic Accounts Manager with a proven track record at Waikato Thoroughbred Racing, excelling in customer relationship management and accounts reconciliation. Recognized for resolving client issues swiftly, enhancing satisfaction and loyalty. Adept at payroll administration and fostering team collaboration, consistently driving operational efficiency and achieving organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Accounts Manager
Waikato Thoroughbred Racing - Cambridge
Cambridge, Cambridge
08.2023 - Current
- Established strong relationships with decision-makers and influencers within client organizations.
- Greeted and assisted customers to foster positive experiences.
- Ensured accuracy of general ledger postings by reconciling accounts periodically.
- Calculate and input wages.
- Addressed customer questions and concerns regarding products and services.
- Coordinated external audit activities by providing necessary information to auditors in a timely manner.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Acted as main point of contact in matters relating to client concerns and needs.
Racehorse
K A Little Racing
Cambridge, Waikato
08.2005 - Current
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians
- Scheduled farrier and vet appointments regularly
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Assistant
Cambridge Jockey Club
Cambridge, Waikato
08.2020 - 08.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in person to provide information.
- Welcomed office visitors and alerted staff to the arrivals of scheduled appointments.
- Delivered clerical support by handling a range of routine and special requirements.
- Managed multiple projects simultaneously, using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed health and safety.
- Provided administrative support to multiple departments as needed.
- Maintained confidentiality of sensitive information and documents.
Bar Staff
The Club House
Cambridge, Waikato
11.2019 - 03.2020
- Conducted bar training sessions for new employees to teach proper bar services
- Fostered repeat customers by consistently providing efficient, friendly service
- Delegated tasks and duties
- Maximized customer service by training staff, overseeing operations and resolving issues
- Closed out cash register and prepared cashier report at close of business
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to laws regarding alcoholic beverage services and customer regulations
- Handled cash on daily basis, which built trustworthiness and loyalty with owners
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
Broodmare Attendant
Little Avondale Stud
Masterton, WGN
08.2018 - 12.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
Liquor Store Manager
Bottle O Carterton
Carterton, WGN
03.2016 - 12.2017
- Educated customers on different promotions, spirits and wines to facilitate buying decisions
- Received payments by cash, credit and personal check and remitted correct change
- Denied alcoholic sales to intoxicated customers
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy
- Checked IDs
- Processed Stock orders
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
Bar Staff Manager
Marquis Of Normandy
Carterton, WGN
01.2007 - 03.2016
- Conducted bar training sessions for new employees to teach proper bar services
- Oversaw bar display to maximize attractiveness and functionality
- Delegated tasks and duties to person team to maximize resources and meet objectives
- Fostered repeat customers by consistently providing efficient, friendly service
- Maximized customer service by training staff, overseeing operations and resolving issues
- Closed out cash register and prepared cashier report at close of business
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Adhered to laws regarding alcoholic beverage services and customer regulations
- Checked ID cards and verified bar guests were of legal age
- Improved customer service rankings by resolving issues quickly and accurately
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
- Handled cash on daily basis, which built trustworthiness and loyalty with owners
- Poured and prepared mixed drinks for over [Number] customers daily
Show Jumper
KA Little
Carterton, WGN
01.1997 - 03.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
Stablehand
Mike Hourigan
Limerick, Ireland
02.2003 - 02.2006
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Prepped horses for travel
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Maintained saddles, bridles and riding gear and helped fit items to specific horses
- Administered horse medication and necessary special care
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
- Treatment minor horse injuries
- Prepared horses for specific competitions or tasks
- Repaired equipment and animal living spaces
- Rode out
Bottle Shop Attendant
Liquor Plus Carterton
Carterton, WGN
01.2000 - 01.2003
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products
- Balanced and organized cash register by handling cash, counting change
Retail Assistant
Equestraina Specialists
Carterton, WGN
01.1996 - 02.1998
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Greeted customers, helped locate merchandise and suggested suitable options
- Used POS system to process sales, returns, online orders and gift card activations
- Approached browsing customers to initiate conversations to determine buying preferences
Education
Wairarapa College
Masterton, WGN01.1997
Skills
- Accounts payable
- Accounts receivable
- Customer relationship management
- General ledger reconciliation
- Payroll administration
- Problem solving
- Effective communication
- Time management
- Team building
- Invoicing
- Purchase order processing
- Bank reconciliation
Certification
Diploma In Xero
Advanced Certificate in Xero
Certificate In Xero
Certificate In Xero payroll
Certificate In MYOB Accountright
Certificate In MYOB Payroll
Certificate In Microsoft Essentials
Class A Race Horse Trainers Licence
Stage 1 NCEA Health in Safety Certificate
Current 1st Aid Certificate
Class 2 Truck Licence
Bar Managers license
Timeline
Accounts Manager
Waikato Thoroughbred Racing - Cambridge
08.2023 - Current
Office Assistant
Cambridge Jockey Club
08.2020 - 08.2023
Bar Staff
The Club House
11.2019 - 03.2020
Broodmare Attendant
Little Avondale Stud
08.2018 - 12.2018
Liquor Store Manager
Bottle O Carterton
03.2016 - 12.2017
Bar Staff Manager
Marquis Of Normandy
01.2007 - 03.2016
Racehorse
K A Little Racing
08.2005 - Current
Stablehand
Mike Hourigan
02.2003 - 02.2006
Bottle Shop Attendant
Liquor Plus Carterton
01.2000 - 01.2003
Show Jumper
KA Little
01.1997 - 03.2015
Retail Assistant
Equestraina Specialists
01.1996 - 02.1998
Wairarapa College
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