Kylie McCartney
Invercargill
Summary
Dynamic leader and strategic planner with a proven track record at Cherry Blossom Cleaning/Hato Patariki, enhancing team performance and customer satisfaction through exceptional communication and positive relationship building.
Skilled in risk management and adaptability, significantly improving operational efficiency with the ability to maintain and respect professional and cultural needs and boundaries.
Recognized through an award presented from S.O.A.R for inclusivity through employment of lived disability employees, further driving a culture of continuous care and patience for learning and developmental purposes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.
Effective at prioritizing tasks, people and maintaining and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Known for a collaborative approach and commitment to excellence.
Natural ability to create and maintain positive and professional relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Kai in Schools Programme
Hato Patariki (St Patricks Primary School)
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Owner/Operator
Cherry Blossom Cleaning
10.2016 - Current
- Collaborated with team members to achieve daily goals, fostering a positive workplace atmosphere.
- Utilized time management skills to balance multiple tasks simultaneously, ensuring all orders were completed accurately and on time.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional relationships through excellent communication.
- Recruited, interviewed and hired employees. Inclusive of those with lived disability.
- Acceptance of an award for our contribution to embracing inclusion and diversity within our line of work and paying the 'living wage'. This was through S.O.A.R.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Private Nanny
Emmanuelle and Oliver David
01.2010 - 01.2012
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behaviour, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Encouraged social interactions through playdates, group outings, and community events.
- Maintained and encouraged cultural expectations, wants and needs.
Housekeeping/Hospitality Team Member
Kimi Ora Health Spa Resort
01.2009 - 12.2011
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
Community Support Worker
Avonside Resthome
09.2004 - 12.2006
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Maintained detailed and confidential client records, ensuring compliance with privacy regulations and organizational policies.
- Distribution of medications within safe handling processes outlined by the company.
Education
Primary Teaching Degree - Primary Bilingual Teaching Degree (Year 1 And 2)
University of Otago
Invercargill, NZTe Ara Reo Maori (yr1 And2)
Southern Institute of Technology
Invercargill, NZApplied Psychology
The Career Academy
New ZealandSkills
- Time management
- Excellent communication
- Complex Problem-solving
- Relationship building
- Strategic planning
- Expectation setting
- Risk management
- Partnership development
- Workload management
- Adaptability and flexibility
- Verbal and written communication
- Honest and reliable
- Empathetic and understanding
- Cross-cultural sensitivity and inclusivity especially of lived disability
- First-hand knowledge of ACC processes through personal experience and via housekeeping client contracts
Languages
Maori
Elementary
Timeline
Kai in Schools Programme
Hato Patariki (St Patricks Primary School)
01.2023 - Current
Owner/Operator
Cherry Blossom Cleaning
10.2016 - Current
Private Nanny
Emmanuelle and Oliver David
01.2010 - 01.2012
Housekeeping/Hospitality Team Member
Kimi Ora Health Spa Resort
01.2009 - 12.2011
Community Support Worker
Avonside Resthome
09.2004 - 12.2006
Primary Teaching Degree - Primary Bilingual Teaching Degree (Year 1 And 2)
University of Otago
Te Ara Reo Maori (yr1 And2)
Southern Institute of Technology
Applied Psychology
The Career Academy
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