Kylie Northcott
New Plymouth,TKI
Summary
Dynamic Area Sales Manager with a proven track record at Mcfall Fuel, enhancing customer retention through exceptional relationship building and adept contract negotiations. Leveraged CRM proficiency and interpersonal skills to expand market share and streamline operations, achieving significant sales growth. Expert in territory management and solution selling, consistently exceeding sales targets through strategic business development and planning. Build and strengthen Taranaki-area customer relationships to effectively promote and sell. Encouraging and decisive nature with problem-solving abilities to handle any business need, competitive and customer focused for continuous operational improvement to continuously enhance sales and revenue development.
Overview
21
21
years of professional experience
Work History
Area Sales Manager
Mcfall Fuel
09.2015 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Streamlined operations within the sales department, improving efficiency and reducing costs.
- Built a diverse portfolio of clients across various industries by tailoring solutions to meet unique needs, demonstrating product/service versatility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Area Sales Manager
Deosan
02.2013 - 08.2015
- Establish strong customer relationships with Dairy Farmers in Taranaki selling Dairy Shed detergents through retail stores.
- Establish relationships with the retail supply stores and Vet clinics for invoicing purposes.
- Attended feildays, and related events within Taranaki region to promote products.
- Forecasting stock levels for retailers to insure supply with seasonal variances.
Area Sales Representative
Summit Quinphos / Altum / Balance
04.2012 - 03.2013
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Increased sales revenue by developing and maintaining strong relationships with clients and identifying their needs.
- Expanded client base through effective prospecting, cold calling, and networking activities.
- Enhanced customer satisfaction by conducting regular follow-ups to ensure timely delivery of products and services.
- Identified opportunities for cross-selling complementary products or services to existing customers, increasing overall account value.
2IC Manager
Saddlery Warehouse New Plymouth
02.2008 - 03.2010
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
Area Sales Representative
The Great Hage Company / Fiber Fresh
01.2004 - 11.2008
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Increased sales revenue by developing and maintaining strong relationships with clients and identifying their needs.
- Expanded client base through effective prospecting, cold calling, and networking activities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Te Kauwhata Collage
Te Kauwhata Skills
Relationship Building
Sales Presentations
Territory Management
Contract Negotiations
Sales Tracking
Client acquisition
Customer Relationship Management
CRM proficiency
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time Management
Business development and planning
Rapport and relationship building
Client Relationship Management
Interpersonal Skills
Product Knowledge
Self Motivation
Sales strategy
Solution selling
Problem-solving abilities
Effective Communication
Adaptability and Flexibility
Timeline
Area Sales Manager
Mcfall Fuel
09.2015 - Current
Area Sales Manager
Deosan
02.2013 - 08.2015
Area Sales Representative
Summit Quinphos / Altum / Balance
04.2012 - 03.2013
2IC Manager
Saddlery Warehouse New Plymouth
02.2008 - 03.2010
Area Sales Representative
The Great Hage Company / Fiber Fresh
01.2004 - 11.2008
Te Kauwhata Collage
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