Kyra Silcock
Howick,AUK
Summary
Dedicated and result-driven professional with Six years of experience in multiple roles. Proven track record of achieving Budgets and Sale goals while consistently exceeding expectations. Adept at problem-solving, communication, strategic planning and time management. Seeking to contribute my expertise and drive for excellence and deliver measurable results.
Overview
6
6
years of professional experience
Work History
Waitress & Bartender
Marina Cantina
05.2022 - 06.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Optical Retail Assistant
Specsavers
05.2021 - 10.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging
- Used POS system to process sales, returns, online orders, and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Service Administrator & Coordinator
Healthcare NZ
02.2017 - 11.2020
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Tasked with data entry, records oversight and issue resolution for team of 20-40 customer service personnel.
- Organized and updated databases, records and other information resources.
- Created reports and other materials for executive staff.
- Immediately brought critical issues to customer service manager for resolution.
- Updated customer service database with new information, address changes and contact details.
Education
High School Diploma -
Howick College
Auckland, NZ11.2022
Graduate Certificate - Animal Welfare And Veterinary Science
Zooventures
Auckland, NZ08.2022
Skills
- Active Listening
- Prioritization
- Daily Reports
- Attending Multiple Customers
- Operational Efficiency
- Event Coordination
- Time Management
- Special Events
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Flexible Hours
- Available Nights, Weekends and Holidays
Timeline
Waitress & Bartender
Marina Cantina
05.2022 - 06.2023
Optical Retail Assistant
Specsavers
05.2021 - 10.2021
Service Administrator & Coordinator
Healthcare NZ
02.2017 - 11.2020
High School Diploma -
Howick College
Graduate Certificate - Animal Welfare And Veterinary Science
Zooventures
Similar Profiles
Lyani GondryLyani Gondry
Host at Marina CantinaHost at Marina Cantina
Krizia LozanoKrizia Lozano
Bartender/Server at Marina CantinaBartender/Server at Marina Cantina
Cameryn KemppCameryn Kempp
Server at Marina CantinaServer at Marina Cantina