Kyu Min Seo
Saint Heliers,AUK
Summary
A dedicated and creative professional with a strong educational background in Fine Art Photography and Creative Technologies. Extensive experience in diverse roles, from barista to design management, demonstrates adaptability, strong interpersonal skills, and a passion for delivering exceptional customer experiences. Proficient in Adobe Creative Cloud, Autodesk Maya, and photography software, with a proven track record of collaborating on interdisciplinary projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Design Manager
Healthking Limited
06.2019 - 06.2023
- Obtained approval of concepts by submitting rough drafts to management
- Created materials and designs in Adobe Creative Cloud for Green Pasture package, flyers, 365Health, HealthOmart website.
- Guaranteed designs adhere to company brand standards and guidelines.
- Continually expanded knowledge of GreenPasture product line.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to Retail team members.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
Head Cashier
Pull&Bear Korea
08.2014 - 08.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximise performance and team contributions.
- Helped customers complete purchases, locate items.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Photography Assistant
The Third Mind Studio
12.2013 - 07.2014
- Set up lighting, prepared sweeps and organised area for photography sessions.
- Reported equipment maintenance requests and quality control issues.
- Took photos from different angles and perspectives to capture perfect images.
Photography Intern
Studio Main
12.2012 - 02.2013
- Set up lighting, prepared sweeps and organised area for photography sessions.
- Supported photography and video shoots by helping with equipment setup.
- Collaborated with photographer and art director to assist with daily tasks.
- Archived photographs on computers and servers.
Barista Trainer
Bread05
01.2012 - 02.2012
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and breads.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Topresso Korea
04.2011 - 12.2011
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
Barista
Starbucks
01.2008 - 06.2009
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Graduate Diploma - Creative Technologies
Media Design School
Auckland, NZ05.2019
Bachelor of Arts - Fine Art Photography
Kyung-il University
Kyungsan, South Korea02.2013
Skills
- Complex Problem-Solving
- Photo Imaging
- Active Learning
- Adobe Creative Cloud (Photoshop, Illustrator, Indesign)
- Business Analysis
- Photography
- Sales Analytics
- Staff Coaching
- Retail Knowledge
- Operational Efficiency and Safety
- Hospitality and Professionalism
- Competitor Review
Accomplishments
- Enhanced Data Security: Implemented a robust weekly MYOB backup process, ensuring the security and integrity of critical customer and sales data.
- Elevated Brand Aesthetics: Redesigned the design language for the "Green Pasture" product line, resulting in a more visually appealing and cohesive brand identity that resonated with customers.
- Efficient Onboarding: Spearheaded the implementation of a Trainer-Trainee system, providing comprehensive guidelines for new staff members and accelerating their integration into the team.
- Streamlined Training Management: Pioneered the development and rollout of a one-on-one Training Schedule System, optimising the training process and enhancing employee skill development.
- Quality Assurance Collaboration: Collaborated seamlessly with both external printing partners and internal teams to ensure the packaging quality met or exceeded company standards, enhancing the overall product presentation.
- Digital Transformation: Successfully built and managed a Shopify-based e-commerce website, expanding the company's online presence and accessibility to customers.
- Data-Driven Decision Making: Analysed sales data to derive actionable insights, contributing to the formulation of effective future sales and marketing strategies that aligned with company goals.
Languages
Korean
Native or Bilingual
English
Professional Working
Certification
- Ielts General Overall 6.5
- Full Driver License
- SCA Coffee Brewing Intermediate
- SCA Coffee Roasting Foundation
Timeline
Design Manager
Healthking Limited
06.2019 - 06.2023
Head Cashier
Pull&Bear Korea
08.2014 - 08.2016
Photography Assistant
The Third Mind Studio
12.2013 - 07.2014
Photography Intern
Studio Main
12.2012 - 02.2013
Barista Trainer
Bread05
01.2012 - 02.2012
Barista
Topresso Korea
04.2011 - 12.2011
Barista
Starbucks
01.2008 - 06.2009
Graduate Diploma - Creative Technologies
Media Design School
Bachelor of Arts - Fine Art Photography
Kyung-il University
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