Summary
Overview
Work History
Skills
Timeline
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Lace Tarrant

Auckland,New Zealand

Summary

Experienced and self-motivated leader with over 10 years of leadership experience, 12 years in aviation, and more than 12 years in customer service. I have successfully managed teams in fast-paced, ever-changing environments, drawing on strong risk and compliance knowledge and a proven ability to foster a collaborative team culture. My aviation background has strengthened my skills in safety, precision, and decision-making under pressure. I excel at delivering results within strict time frames and take pride in using my experience and expertise to achieve the best possible outcomes.

Overview

17
17
years of professional experience

Work History

Cabin Crew

Air New Zealand
Auckland
02.2025 - Current
  • Provide a consistently high standard of customer care, embodying Air New Zealand’s commitment to manaaki and genuine Kiwi hospitality
  • Ensure passenger safety and comfort by performing all regulatory duties, including safety demonstrations, equipment checks, and emergency procedures
  • Deal with conflict resolution
  • Support smooth cabin operations through effective communication and teamwork with fellow crew
  • Deliver inflight products and services with efficiency and attention to detail, contributing to a seamless travel experience
  • Remain calm and responsive in challenging situations, including medical events and service disruptions
  • Assist with onboarding and care of passengers requiring additional support, including those with mobility or health needs
  • Provide First Aid assistance

Associate Consultant

Hunter Campbell Limited
Auckland
05.2022 - 02.2025
  • Compliance regulation - Ensure team members are adhering to with all applicable employment laws and regulations
  • Develop weekly reports that provided key insights into business performance and progress, resulting in better decision-making
  • Provide administrative support to the team
  • Organise and manage multiple calendars, prioritising and responding to emails and scheduling meetings
  • Tracked and monitored progress of individuals using data collection, allowing for informed decision-making

COVID Coordinator

Amazon Studios
Kumeu Film Studios, Auckland
02.2021 - 12.2022
  • Effectively managed and led a team consisting of 11 or more crew members across nine sites to drive proficiency and success.
  • Operations management: overseeing day-to-day operations.
  • Purchasing and procurement of all COVID supplies across all sites.
  • Developed and implemented performance standards and procedures.
  • Responsible for the recruitment and training of new crew members, while also monitoring and managing the productivity of current crew members.
  • Developed strategies and systems to comply with budget constraints.
  • Managing deadlines and progress across the team to ensure the project is delivered on time.
  • Asset management.
  • Achieved cost-effective procurement outcomes by establishing strong relationships with vendors, partners, and negotiating well.
  • Continually adapted and excelled in a fast-paced environment.

Assistant Covid Coordinator

Amazon Studios
Kumeu Film Studios, Auckland
08.2020 - 02.2021
  • Assisted the COVID Coordinator in managing the COVID team, including scheduling and task assignment
  • Coordinated COVID testing schedules, results, and reporting across studio/sites
  • Maintained accurate records and databases of COVID testing, results, and compliance
  • Supported the development and implementation of COVID-19 safety plans and protocols
  • Managed emails, phone calls, and other correspondence related to COVID-19 protocols
  • Maintained confidentiality and handled sensitive information with discretion

Cabin Supervisor

Virgin Australia
Auckland
07.2014 - 03.2020
  • Led and motivated cabin crew teams to deliver exceptional customer service and uphold Virgin Australia's brand standards
  • Supervise, monitor and conduct safety related procedures onboard at all times, especially during emergency situations.
  • Lead team members to successfully deliver operational requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative/resourceful solutions to problems.
  • Support and provide performance feedback, conduct an appraisal on cabin crew every flight, providing performance coaching and development.
  • Coordinated with flight deck and ground teams to support efficient flight operations and timely departures
  • Delivered in-flight announcements and ensured clear communication
  • Supported the training and development of crew through coaching, feedback, and performance assessments
  • Conduct briefings with cabin crew, providing expectations, performance objectives and set appropriate standards of behaviour.
  • Ensure compliance and standard operating procedures are met on every flight and are conducted in accordance with CASA
  • Provide First Aid assistance when required.
  • Ensure flight attendants receive the the support and guidance necessary tools to deliver superior in-flight service resulting in high customer satisfaction.

Cabin Crew

Virgin Australia
Auckland
10.2008 - 07.2014
  • Ensure the satisfaction of passengers by answering questions and offering them assistance where necessary
  • Pre flight and security checks of cabin to ensure compliance to safety regulations
  • Be trained in and confident to handle emergency scenarios, including evacuations, fire fighting and dealing with unruly passengers.
  • Regular training and drills to stay up-to-date with emergency procedures and safety protocols.
  • Complete necessary paperwork, such as incident reports
  • Monitor the cabin frequently for the entire duration of the flight
  • Adhere to established regulations and procedures
  • Respond to First Aid assistance when required
  • Remain calm and offer assistance to passengers in the event of an emergency or operational issue
  • Complete food and beverage service
  • Give particular attention to passengers with special needs (disabled, infants, elders etc)

Cabin Crew

Virgin Atlantic
London, United Kingdom
03.2011 - 03.2012
  • Delivered exceptional in-flight customer service, ensuring passenger comfort and safety on long-haul services
  • Conducted pre-flight safety checks and delivered clear safety briefings in line with CAA regulations
  • Handled emergency situations calmly and efficiently, following airline protocols
  • Managed onboard sales and duty-free services
  • Supported passengers with special needs, including unaccompanied minors and individuals requiring medical assistance
  • Maintained cabin cleanliness and presentation to premium brand standards
  • Collaborated with multinational crew teams to provide a seamless travel experience
  • Demonstrated strong conflict resolution skills while addressing passenger concerns
  • Ensured compliance with aviation health, safety, and security standards at all times
  • Adapted communication and service approach to respectfully engage with passengers from diverse cultural backgrounds

Skills

  • Leadership
  • Compliance Regulation
  • Customer Service
  • Process Improvement
  • Conflict Resolution
  • Ability to work under pressure
  • Adaptability and flexibility
  • Detail orientated
  • Honesty and Integrity
  • Committed to excellence
  • Ability to manage multiple priorities and deadlines in fast-paced environments
  • Empathic and understanding
  • Can easily build and maintain relationships
  • Excellent communication and interpersonal skills

Timeline

Cabin Crew

Air New Zealand
02.2025 - Current

Associate Consultant

Hunter Campbell Limited
05.2022 - 02.2025

COVID Coordinator

Amazon Studios
02.2021 - 12.2022

Assistant Covid Coordinator

Amazon Studios
08.2020 - 02.2021

Cabin Supervisor

Virgin Australia
07.2014 - 03.2020

Cabin Crew

Virgin Atlantic
03.2011 - 03.2012

Cabin Crew

Virgin Australia
10.2008 - 07.2014

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Lace Tarrant