Lacey Boyd
Mount Maunganui,BOP
Summary
Goal-oriented & accomplished Sales & Operations Manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Offering 10+ years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service with a successful record of expanding network connections internationally through persuasive brand imaging. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking to maintain a full-time position that offers professional challenges, knowledge expansion, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sales & Operations Manager
Off Road Caravans NZ Ltd
01.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Implemented innovative solutions for optimizing inventory management and reducing stock shortages.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
- Coordinated trade show participation effectively, securing valuable leads while staying within budget constraints.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters and teams nationally to maintain consistent message and experience.
- Organised all International shipping logistics requirements for importing goods and liaised with personnel to ensure smooth processes and procedures took place.
- Incoming & Outgoing stock through branch workshops at sufficient levels for all customer orders.
Sales Manager
Farmers Trading
02.2017 - 01.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
Store Manager
Dusk
03.2014 - 11.2016
- Organised and completed all day to day activities required, going above and beyond expected standards.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed successful employee retention plans, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
- Implemented loyalty programs that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organised special events such as seasonal sales promotions to drive foot traffic through store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered positive work environments by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Tarocash
02.2013 - 03.2014
- Running of all daily activities such as store rosters, stock management, and ensured excellent customer service.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Developed loyal customer base through personalised interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join our team.
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organisation.
- Fostered positive work culture by promoting teamwork and recognising individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager in Training
Temt
09.2010 - 02.2013
- Developed skills in retail management and progressed to become store manager
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Fostered positive work environment by promoting teamwork, open communication, and employee recognition initiatives.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
Skills
- Business Administration
- Policy Implementation
- Process Improvement
- Managing Operations & Efficiency
- International & National Logistic Management
- Business Development
- Performance Management
- Expense Tracking
- Business Planning
- Staff Training and Development
- Time Management
- Budget Control/ Cost Control
- Sales management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Product Management
- Performance Reviewing
- Task Delegation
- Positive Attitude
- Professional and Courteous
- Professional Demeanour
- Decision-Making
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Interpersonal Relations
- Scheduling and Coordinating
Personal Information
Date of Birth: 13/12/1990
References
- Tim Wilson, Farmers Store Manager
P: 021 974 871
E: sm.bayfair@farmers.co.nz
- Dee Klinac, Farmers Assistant Store Manager Sales
P: 021 934 175
E: asms.bayfair@farmers.co.nz
- Kylee Gislingham, National Manager Dusk
International: 0061 404 030 178
- Jayne Carver, Regional Manager Dusk
International P: 0061 448 109 177
Timeline
Sales & Operations Manager
Off Road Caravans NZ Ltd
01.2022 - Current
Sales Manager
Farmers Trading
02.2017 - 01.2022
Store Manager
Dusk
03.2014 - 11.2016
Assistant Store Manager
Tarocash
02.2013 - 03.2014
Store Manager in Training
Temt
09.2010 - 02.2013
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