Lachelle Gim
Auckland,Glenfield
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Bayview Community Centre. Skilled in multi-language communication and time management, I excel in creating nurturing environments and improving service quality. My expertise in customer relations and organizational skills has consistently contributed to positive outcomes and operational efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Indoor Playgrounds
7B Orbit Drive, Rosedale, Auckland, 0632
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Childcare Teacher
Bayview Community Centre
72 Bayview Road, Bayview, Auckland 0629
04.2023 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Spa Attendant
East Day Spa
The Grand By SkyCity Level 3/90 Federal Street
06.2022 - 02.2023
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Restaurant Waiter
Star Cafe
13A Link Drive,Wairau Valley,Auckland, 0627
03.2021 - 12.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Biological Science
University of Auckland
Auckland, NZ11.2028
High School Diploma -
Glenfield College
Glenfield, NZ12.2023
Skills
- Multi Languages (3 languages & 4 dialect)
- Time Management
- Data Entry
- Customer and client relations
- Social Development
- Cleaning and sanitation
- Sales and Upselling
- Opening and closing procedures
- Service Quality
- Organization skills
- Telephone skills
- Verbal and written communication
- Data inputting
- Mail handling
- Customer Service
- Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Malay
Full Professional
Fujian
Native or Bilingual
Hainan
Native or Bilingual
Hakka
Limited Working
Timeline
Childcare Teacher
Bayview Community Centre
04.2023 - Current
Spa Attendant
East Day Spa
06.2022 - 02.2023
Receptionist
Indoor Playgrounds
03.2022 - Current
Restaurant Waiter
Star Cafe
03.2021 - 12.2022
Bachelor of Science - Biological Science
University of Auckland
High School Diploma -
Glenfield College