Lachie Tod

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Enforced company policies and regulations with employees.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Completed daily financial activities and prepared weekly reports for management to inform decision-making.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Completed research, compiled data, and assisted in timely reporting.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• Explored new technologies and approaches to streamline processes.
• Gathered, organized and input information into digital database.

- Assisted with bottling

- Loading freight

- Mixing product

- Cleaning

• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Developed and maintained positive relationships with customers to enhance service.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.