Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Lady Ann Mariel Bravo

143 Clarence Street Riccarton,Christchurch

Summary

Dynamic and customer-focused professional with experience at McDonald's, excelling in food safety compliance and team collaboration. Proven ability to enhance customer service experiences and efficiently manage cash transactions. Recognized for attention to detail and problem-solving skills, contributing to a positive and productive work environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member-Manager Trainee

Mcdonald's Riccarton Foodcourt
Riccarton, Christchurch
10.2023 - Current
  • Assisted in training new crew members on service protocols.
  • Ensured compliance with food safety and hygiene standards daily.
  • Collaborated with team to deliver high-quality customer service experiences.
  • Operated kitchen equipment efficiently during peak hours.
  • Handled customer inquiries and resolved issues promptly.
  • Participated in team meetings to discuss operational improvements and strategies.
  • Delivered exceptional customer service during high-volume food service periods.
  • Prepared and assembled menu items following standardized recipes and safety guidelines.
  • Operated kitchen equipment, ensuring cleanliness and proper usage at all times.
  • Managed cash register transactions accurately while handling customer payments.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Apparel Team Member

The Warehouse
Riccarton, Christchurch
09.2023 - Current
  • Assisted customers with product selection and provided fashion advice.
  • Maintained merchandise displays to ensure a visually appealing environment.
  • Organized stockroom and replenished sales floor with new inventory.
  • Processed transactions efficiently at the cash register.
  • Collaborated with team members to meet daily operational goals.
  • Engaged in training new team members on store policies and procedures.
  • Supported promotional events by setting up displays and distributing materials.
  • Organized backroom stock areas according to company guidelines.
  • Processed returns accurately and efficiently while following company policies.
  • Maintained a clean and safe work environment by adhering to all safety protocols.
  • Maintained cleanliness of the fitting rooms by folding clothes and removing tags from garments.
  • Provided excellent customer service by greeting customers upon arrival in store.
  • Assisted customers with selecting and purchasing apparel items.
  • Collaborated with other team members to ensure smooth operations within the store environment.
  • Adhered to loss prevention procedures including monitoring customer activities in the store for possible theft or fraudulent activity.
  • Followed proper safety protocols while operating equipment such as ladders or scissors.
  • Answered questions about warranties, product features, prices, availability.
  • Restocked merchandise on sales floor when needed.

Education

Bachelor of Science - Information Technology

Phinma University of Pangasinan
Arellano St. Dagupan, Pangasinan, Philippines
06-2023

Skills

  • Visual merchandising
  • Team collaboration
  • Sales transaction processing
  • Time management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Food safety compliance
  • Customer service excellence
  • Kitchen equipment operation
  • Cash register management
  • Safety monitoring
  • Cash handling
  • Decision-making

Certification

  • Food and beverage service - NZQF 2104
  • Workplace safety training workshop

Accomplishments

  • Team member of the month, the warehouse
  • Crew member of the month, December 2023, February 2024 - McDonald's

References

References available upon request.

Timeline

Crew Member-Manager Trainee

Mcdonald's Riccarton Foodcourt
10.2023 - Current

Apparel Team Member

The Warehouse
09.2023 - Current

Bachelor of Science - Information Technology

Phinma University of Pangasinan

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Lady Ann Mariel Bravo