Lady Niel Magday
Auckland,Auckland Central
Summary
Diligent Duty Manager with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
7
7
years of professional experience
Work History
Part Time Waitress / Casual Dual Rate
Sky City Auckland
10.2022 - Current
- Prepared incident report and reported status to direct Ops Manager
- Acquiring knowledge of bar operations and possessing cash handling experience.
- Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
- Improved communication among team members by implementing structured daily briefings and debriefing sessions.
- Monitored staffing levels to provide adequate coverage for guest services.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Monitored alcohol service to prevent intoxication.
- I have demonstrated sound supervisory skills, overseeing 5 to 8 F&B attendant during my shift.
Casual F&B Waitress
Sky City Casino & Hotel
03.2022 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Sky City Casino & Hotel
12.2017 - 03.2022
- Processed orders and sent to kitchen employees for preparation.
- Reset and cleaned tables quickly to prepare for new customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Diploma in Hotel And Restaurant Management - Hotel And Restaurants Management
Laguna State Polytechnic University San Pablo City
Philippines04-2008
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Handling Complaints
- Food Running
- Complaint resolution
Timeline
Part Time Waitress / Casual Dual Rate
Sky City Auckland
10.2022 - Current
Casual F&B Waitress
Sky City Casino & Hotel
03.2022 - 11.2022
Waitress
Sky City Casino & Hotel
12.2017 - 03.2022
Diploma in Hotel And Restaurant Management - Hotel And Restaurants Management
Laguna State Polytechnic University San Pablo City
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