Laekin Roberts
Auckland
Summary
Dynamic Event Operations Manager with a proven track record at Generator NZ, adept at enhancing operational efficiency and driving revenue growth. Skilled in budget oversight and team leadership, I excel in building client relationships and implementing strategic initiatives that optimise profitability. Committed to delivering exceptional service and fostering high-performance cultures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Event Operations Manager
Generator NZ
12.2022 - Current
- Managing both Event and Hospitality departments and staff across 7 sites between Auckland and Wellington ensuring seamless execution, efficiency and consistency.
- Improved event efficiency by streamlining operations and implementing new processes to ensure a premium service for all event clients.
- Manage business P&L and budgets, analysing discrepancies, ensuring accurate revenue tracking, and identifying cost-saving efficiencies to maximise profitability.
- Develop and implement strategic plans to drive revenue growth and optimize cost-saving initiatives.
- Lead a diverse team, fostering a high-performance culture and ensuring effective staffing structures.
- Implement new systems and processes to streamline operations and improve overall efficiency.
- Collaborate with marketing to ensure clear and impactful messaging aligned with business goals.
- Build and maintain strong client relationships, driving repeat business and customer satisfaction.
- Conduct feasibility studies to identify cost-saving opportunities and develop strategic solutions.
- Providing all staff training and identifying opportunities for upskilling team members, ensuring they stay adaptable to industry trends and operational needs.
- Analyse operational data to refine strategies, enhance productivity, and maximize profitability.
Systems and Finance Administrator
Generator NZ
12.2020 - 12.2022
- Oversee all aspects of accounts receivable and membership billing, including monthly, ad-hoc, and ancillary billings.
- Manage daily cash receipting, deposit registers, and member refunds upon termination.
- Handle direct debit and customer payment collections, assisting in membership arrears recovery.
- Ensure accurate membership data synchronisation between Xero and Office RnD.
- Conduct monthly system audits, data checks, and reconciliations between platforms.
- Identify and report technical issues, liaising with software support for resolution.
- Generate and analyse monthly management reports for operational insights.
- Develop and maintain systems and process documentation for internal and external use.
- Assist the Commercial Manager with systems project implementation and operational improvements.
Event Manager
Generator NZ
03.2020 - 12.2020
- Manage the full event lifecycle, from handling inquiries and planning to execution and invoicing.
- Oversee event logistics, ensuring seamless delivery and exceptional client experiences.
- Lead and mentor Event Coordinators, fostering a high-performing and customer-focused team.
- Build and maintain strong client relationships, driving repeat business and long-term partnerships.
- Ensure all event spaces are impeccably presented, maintaining high attention to detail.
- Provide outstanding customer service, anticipating client needs and exceeding expectations.
- Leverage market knowledge to optimise event offerings, staying ahead of industry trends.
Event Coordinator
Generator NZ
04.2019 - 03.2020
Event and Hospitality Supervisor
Generator NZ
04.2018 - 04.2019
Education
High School Diploma -
Kavanagh College
Dunedin, NZ11-2012
Skills
- Business unit experience
- Team leadership and training/development
- Operations management and oversight
- Business analysis
- Data management and maintenance
- Event marketing
- New business development
- Customer service
- Attention to detail
- Problem-solving abilities
- Budget development and oversight
Certification
Professional Development Studies:
- Institute of Managers and leaders - Leadership Essentials, 2023
- Te Kaa, 2023
- Institute of Managers and leaders -Mate to Manager, 2023
- 2 x excel courses, 2023
Timeline
Event Operations Manager
Generator NZ
12.2022 - Current
Systems and Finance Administrator
Generator NZ
12.2020 - 12.2022
Event Manager
Generator NZ
03.2020 - 12.2020
Event Coordinator
Generator NZ
04.2019 - 03.2020
Event and Hospitality Supervisor
Generator NZ
04.2018 - 04.2019
High School Diploma -
Kavanagh College
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