LAGI MOANANU

Play a role in shaping MSD's first transition state by brining together insights, expertise and perspectives from across Run Ahead Design (RAD) team. Support senior leaders with advice, facilitate complex design discussions, and help the team to move from ideas to practical scoped change.

Key contributions:

• Contributed to the design of TS1 by helping translate insights into service experience for clients, staff and partners.
• Led activities with the RAD team to identify and refine candidate scope items.
• Co-developed a 90 day plan to outline a shared understanding of how we might progress thinking on execution strategies to implement waves of operational change.
• Facilitated workshops and discussions that enabled the team's collective expertise to shape the direction of work, ensuring diverse perspectives were reflected in the design.
• Supported governance groups with advice on risks, opportunities and system impacts.
• Built relationships across the RAD team and programme to ensure our design work connects with wider strategic priorities and operational realities.

Responsible for leading six teams focused on connecting communities, including community programming, funding, city safety, neighbourhood support, recreation, sport and play and the management of healthy families initiatives.

Key contributions:

• Set a clear direction across six teams to strengthen community wellbeing.
• Provided practical advice to senior leaders and elected members on risks, funding and community impact.
• Built relationships with iwi, community groups and agencies.
• Oversaw budgets, risks and reporting to improve performance.

Provided strategic advice and community engagement leadership to develop operational practices for housing support managers to enable the tenancy management of medium-to-high-density housing to support whānau to live in warm, dry, and safe homes and communities.

Key contributions:

• Provided strategic advice and led community engagement.
• Guided and mentored a team of advisors.
• Prepared reports and briefings for executive decision-making.
• Monitored risks and progress to keep projects on track.

Led community hub operations in Wainuiomata and Stokes Valley, staff, budgets and service delivery.

Key contributions:

• Improved access to services by tailoring hub offerings to community needs.
• Managed budgets, contracts and led the team to ensure reliable service delivery.
• Strengthened local partnerships to support community-led initiatives.

Managed day-to-day operations and staff for a busy community hub and library.

• Delivered inclusive services and optimised shared spaces
• Built strong community relationships and partnerships
• Managed staffing, budgets and service performance
• Supported a local council welfare response during COVID across the Hutt Valley.

Designed and tested service prototypes and proof of concepts to improve employment outcomes for people living with health conditions. Led initiatives that connected health services and employment support, creating integrated pathways for clients.

Key contributions:

• Delivered Mana Taimahi, a collaborative initiative with health practices that joined health professionals and case managers to provide seamless support.
• Implemented Individual Placement and Support (IPS), embedding employment specialists within mental health teams to create integrated services for clients.
• Designed end-to-end service models for clients.
• Contracted health providers and managed financial agreements to ensure service delivery aligned with design intent and compliance.

Led service design initiatives to improve employment outcomes for people living with health conditions and disabilities.

Key contributions:

• Delivered integrated service models (Mana Taimahi, Individual Placement Support) connecting health and employment support.
• Prepared governance reporting, ministerial advice and OIA responses.
• Strengthened provider performance through contract management aligned to design intent.

Senior Advisor - Housing | Contact Centre Services Manager |

Remote Client Unit Manager | Staff Assistance Unit Manager

Earlier MSD roles strengthened my understanding of operational delivery, policy implementation and the realities that shape client experience. This foundation now informs my strategic and transformation-focused work.

Led contact centre operations, improving customer satisfaction and staff performance.

Key contributions:

• Implemented process improvements and coached teams to deliver better outcomes
• Reduced resolution times and strengthened staff capability.