Lailah Beckman
Whitby,WGN
Summary
I am a dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. I hope I have the opportunity to answer any questions you may have via cell, email, or interview.
Overview
3
3
years of professional experience
Work History
Waitressing
Cobb And Co
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Customer service
Mr Whippy Ice creams
01.2023 - Current
- Only)
- Taking orders and payments from customers, managing queues and enquiries.
volunteer dance assistant
Zone Dance Academy
09.2022 - 12.2022
- Assisted head dance teacher with little dancers and pre school dance classes.
Cleaner
Oranga Tamariki
04.2021 - 12.2022
- Cleaned Government owned fleet cars to a professional standard
- Committed to cleaning 2 cars a week.
Shop volunteer
Mary Potter Hospice
12.2021 - 02.2022
- Customer service, cleaning and tidying and organizing the shop.
Volunteer
Bupa Aged Care
10.2021 - 01.2022
- Helped with cleaning, assisted with events and organizing, helped with entertainment.
Education
St Oran’s college
Skills
- Customer service -
- Friendly demeanor
- Strong general
- Computer skills
- Hygiene maintenance
- Tidying, cleaning
- Organizing
- Communication skills
- Verbal and written
- Punctual
- Honest
- Dining Customer Service
Additional Information
- AWARDS , Year 10 St Mary’s College Award - Excellence in Mathematics - Excellence in Food and nutrition Zone Dance Academy - Most promising senior dancer 2022
Timeline
Waitressing
Cobb And Co
04.2023 - Current
Customer service
Mr Whippy Ice creams
01.2023 - Current
volunteer dance assistant
Zone Dance Academy
09.2022 - 12.2022
Shop volunteer
Mary Potter Hospice
12.2021 - 02.2022
Volunteer
Bupa Aged Care
10.2021 - 01.2022
Cleaner
Oranga Tamariki
04.2021 - 12.2022
St Oran’s college
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