Laisenia Ratu JNR

Conducted assessments of elderly clients to determine care needs and eligibility, developed tailored care plans, and provided guidance on aged care services while ensuring compliance with policies and standards.

Handled flight bookings, ticketing, and itinerary changes while providing excellent customer service, resolving inquiries, and ensuring compliance with airline policies and procedures.

• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

• Enhanced customer relations, promptly addressed and resolved inquiries and disputes related to billing.
• Resolved any issues or disputes related to pricing or product quality quickly and professionally, maintaining strong customer relations.
• Boosted customer relations, calmly addressing and resolving debtor inquiries and complaints.

• Served as a Life Coach at Vision Academy of Advanced Natural Talent in Kuwait, guiding children through digital learning, monitoring their progress, and fostering personal growth, confidence, and essential life skills.
• Established strong rapport with clients, fostering trusting and supportive coaching relationships.

• Worked as a security guard in Kuwait, ensuring the safety and protection of American residents through vigilant monitoring, access control, and quick response to potential threats.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.