Laisi Somacal
Auckland
Summary
Dynamic professional with a proven track record at Firth Concrete, excelling in customer service and real-time tracking. Skilled in scheduling logistics and problem-solving, I effectively enhanced order management processes, ensuring timely updates and customer satisfaction. My attention to detail and strong communication skills drive successful teamwork and collaboration in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Dispatcher
Firth Concrete
CBD
10.2023 - Current
- Responsible for answering customer calls, assisting with order placements, rescheduling and modifying bookings, and providing real-time updates on truck locations.
Cashier and Waitress
Project Coffee
CBD
09.2020 - 10.2022
- Issue orders in the system, and serve the customer.
Foreign Trade Assistant
Vibra Agroindustrial S.A.
09.2013 - 01.2019
- Issue orders in the system, send proformas to customers, collect customer information (such as signed proformas, instructions, licenses, and prepayments), send updates to the customer about their orders, collect and pass information from the production department to the department of logistics, create presentations for the company showing results by countries, and analyze if the company can achieve customer demand (such as arrival date and product specifications).
Education
Postgraduate - Diploma in Business (Level 8)
ICL Graduate Business School
Auckland – New Zealand04-2022
Bachelor Business - Foreign Trade
Unisinos
Sao Leopoldo, Rio Grande Do Sul - Brazil03-2018
Skills
- Teamwork and collaboration
- Real-time tracking
- Customer service
- Communication skills
- Problem solving
- Scheduling logistics
- Attention to detail
Languages
Portuguese
Full Professional
Spanish
Professional
Timeline
Dispatcher
Firth Concrete
10.2023 - Current
Cashier and Waitress
Project Coffee
09.2020 - 10.2022
Foreign Trade Assistant
Vibra Agroindustrial S.A.
09.2013 - 01.2019
Postgraduate - Diploma in Business (Level 8)
ICL Graduate Business School
Bachelor Business - Foreign Trade
Unisinos
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