Laken Donovan

Full time, weekday position.

Some of my general duties include;

- Answering customer calls

- Taking orders

- Dealing with suppliers

- Customer service

- Emailing

- Warehouse duties

- Picking & packing orders

- Cash handling

- Eftpos & online banking transactions

• Greeting customers with a positive attitude, preforming general customer service duties.
• Learning about a wide range of products/materials to have a better understanding and help customers.
• Learned all required tasks quickly to maximize performances
• Working in a fast paced environment
• Helping on the trade counter when needed
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Working with a large team of all ages and backgrounds.

Full time, weekday position.

Some of my general duties include;

- Putting away stock

- Greeting customers

- Taking orders

- Dealing with suppliers

- Cleaning

- Stock counts

- Customer service

- Promotion display/stands

- Emailing

- Cash handling

- Eftpos & online banking transactions

• Maintained organization of stock, sale displays and cleanliness.
• Greeting customers with a positive attitude, preforming general customer service duties.
• Learning about a wide range of products/materials to have a better understanding and help customers.
• Learned all required tasks quickly to maximize performance.
• Built strong relationships with customers, leading to repeat business.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Working with a large team of all ages and backgrounds.

Part time position.

Some of my general duties included;

- Waiting tables

- Cleaning

- Barista work

- Order taking

- Cash handling

- Eftpos transactions

- Customer service

- Baking

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Maintained customer satisfaction with table check-ins to assess food and beverage needs.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Part time, after school position.

Some of my general duties included:

- Pizza making/cutting

- Deep Cleaning

- Greeting customers

- Order taking

- Cash handling

- Eftpos transactions

- Customer service

• Worked effectively in fast-paced environments.
• Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
• Provided responsive, exceptional service to customers by answering questions, making recommendations and responding to requests.
• Supported overall restaurant operations through cross-training in various roles such as cashiering or kitchen support when needed.

Casual position, over summer break.

Some of my general duties included:

- Customer service as required

- Helping maintain plant stock

- Watering

- Repotting

- Trimming

- Fertilizing

- Shifting of plants

• Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
• Assisted in loading heavy purchases into customer vehicles safely while minimizing damage to plants or property.
• Water, pruned and groomed plants and trees to maintain health and attractiveness.
• Unloaded plants and nursery items from delivery trucks.