Hiking, Adventure Sports, World Affairs
Lakhveer Singh
Operations/Hospitality And Tourism/RV Rentals
Auckland,AUK
Summary
Reliable Maintenance Supervisor offering years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training. Quality-driven Maintenance Specialist offering years of experience in supervisory roles. Committed to safety and efficiency with focus on providing teams with support and leadership to achieve goals. Skilled in minimizing production downtime via proper scheduling, inspection and troubleshooting. Proven history of expertise in identification and elimination of safety hazards.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
1
1
Language
Work History
Housekeeping Manager
Tourism Holdings Limited
Auckland, Auckland
02.2017 - 06.2020
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed staff of 40 housekeepers in busy RV Rentals company
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Evaluated employee performance and developed improvement plans.
- Created and implemented training programs to enhance employee performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Increased employee performance through effective supervision and training.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
Detailing Team Leader
Tourism Holdings Limited
Auckland, Auckland
02.2017 - 11.2018
- Delivered prepared campervans to customers within specific timeframes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Supervisor
CrestClean Commercial Cleaning
Auckland, Auckland
07.2015 - 02.2017
- Oversaw and optimized work of 5 cleaners performing high-quality cleaning work.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Mentored newly hired employees on cleaning equipment and cleaning and developed training manual for all cleaners to use for reference purposes.
- Delegated tasks to others on grooming team.
Manager
Metro Pub and Banquets
Ludhiana, Punjab(India)
01.2014 - 07.2014
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Education
Graduate Diploma in Tourism Management (Level 7) - Tourism Management
Auckland Institute Of Studies
Auckland 02.2015 - 03.2016
Bachelor of Science - Hospitality Management, Tourism And Catering
International Institute Of Hotel Management
India 06.2010 - 11.2013
Skills
Cleaning and sanitation
Inter-department collaboration
Performance improvements
Payroll understanding
Team Building
Budget administration
Employee evaluations
Training and mentoring
Preventive Maintenance
Materials requisition
Inventory replenishment and Management
Employee scheduling
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference
Available upon request
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Housekeeping Manager
Tourism Holdings Limited
02.2017 - 06.2020
Detailing Team Leader
Tourism Holdings Limited
02.2017 - 11.2018
Supervisor
CrestClean Commercial Cleaning
07.2015 - 02.2017
Graduate Diploma in Tourism Management (Level 7) - Tourism Management
Auckland Institute Of Studies
02.2015 - 03.2016
Manager
Metro Pub and Banquets
01.2014 - 07.2014
Bachelor of Science - Hospitality Management, Tourism And Catering
International Institute Of Hotel Management
06.2010 - 11.2013