Laksh Mehra
Auckland,Mt Eden
Summary
Dedicated and adaptable individual with a proven track record of excelling in both team environments and when working independently. Extensive experience in the retail industry has provided me with a solid understanding of its fundamental responsibilities, making me a quick learner with excellent communication skills.
Overview
6
6
years of professional experience
Work History
Hotel Telephone Operator
Cordis Hotel
03.2023 - 01.2024
- Exceeded performance expectations by consistently achieving high call volume targets while maintaining exceptional levels of professionalism and accuracy in communication with guests and colleagues alike.
- Facilitated timely check-ins and check-outs for guests over the phone, ensuring a seamless experience from start to finish.
- Supported sales efforts by providing accurate information about hotel amenities, packages, and promotions to prospective clients.
- Contributed to the hotel''s reputation for excellent service through professional telephone etiquette and courteous interactions with guests.
- Collaborated with team members to address any guest issues or complaints that arose during phone interactions, working towards swift resolution.
- Made bookings using Opera.
Retail Sales Associate
Huffer
02.2022 - 01.2023
- Conversing with customers about the promotions we have on the day
- Operating the cash register
- Giving customers in-depth knowledge about what kind of items we have in our store
- Making sure the store is presentable for customers when they walk in
- Pushing for personal KPI'S
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Christmas Casual
North Beach
11.2020 - 02.2021
- Being able to efficiently talk to a customer and helping them with any needs
- Operating the register, looking for items for customers in other branches to ensure a sale
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Enhanced store sales by assisting customers in selecting appropriate gifts and decorations.
- Making individual targets that were set by our managers for the day
- Keeping the workplace pristine clean for customers
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
Retail Sales Associate
Shosha
01.2019 - 01.2020
- Checked prices for customers and processed items sold by scanning barcodes
- Educated customers on promotions to enhance sales
- Assisted customers by answering questions and fulfilling requests
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Showed customers how to use the products if needed help, showed them what products were best for their use
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Balanced and organized cash register by handling cash, counting change and storing coupons
Restaurant Waiter
Jaan Mediterranean Cafe
04.2018 - 12.2018
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Served food and beverages to customers
- Cleaned up the area so the customers have a clean place to eat and drink
- Monitored dining rooms for seating availability as well as service, safety and wellbeing of guests
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Education
NCEA Level 1& Level 2 & Level 3 -
Mt Roskill Grammar
01.2018
Skills
- Assertiveness
- Clear Communication skills
- Time management
- Good under pressure
- Persuasion skills
- Willingness to learn
- Patience
- Work well in a team as well as individually
- Good leadership skills
- Attention to detail
- Active listening
- Problem solving
- Cash register operation
- Hotel software knowledge
- Empathy and patience
- Complaint Handling
Music creation
In my free time i love to write a large amount of music, I am also learning to produce my own beats. This is just someways i get to express how im
feeling.
Languages
Hindi
Native or Bilingual
Timeline
Hotel Telephone Operator
Cordis Hotel
03.2023 - 01.2024
Retail Sales Associate
Huffer
02.2022 - 01.2023
Christmas Casual
North Beach
11.2020 - 02.2021
Retail Sales Associate
Shosha
01.2019 - 01.2020
Restaurant Waiter
Jaan Mediterranean Cafe
04.2018 - 12.2018
NCEA Level 1& Level 2 & Level 3 -
Mt Roskill Grammar
Similar Profiles
DHANANJANA MORAYESDHANANJANA MORAYES
Food and Beverage Attendant at Cordis HotelFood and Beverage Attendant at Cordis Hotel
KIRSHALA NAGARKOTIKIRSHALA NAGARKOTI
Room Attendant at Cordis HotelRoom Attendant at Cordis Hotel
Sui LaiSui Lai
Chef De Partie at Cordis HotelChef De Partie at Cordis Hotel