Overview
Work History
Education
Skills
Timeline
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Laleaga Fatialofa

Auckland, New Zealand

Overview

11
11
years of professional experience

Work History

ANZ Bank Call Center in Samoa

ANZ Banking Group, Samoa
05.2006 - 03.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Certificate of Teaching Adults - Mauri Ora, Kaitiakitanga And Koha

Te Wanaka of Aotearoa
Auckland, NZ
07.2022

Diploma of Arts - Sociology And Georgraphy

National University of Samoa
APIA, Samoa
02.2006

Skills

  • Data Entry
  • Quality Assurance
  • Customer Relationship Management
  • Call Control

Timeline

ANZ Bank Call Center in Samoa

ANZ Banking Group, Samoa
05.2006 - 03.2017

Certificate of Teaching Adults - Mauri Ora, Kaitiakitanga And Koha

Te Wanaka of Aotearoa

Diploma of Arts - Sociology And Georgraphy

National University of Samoa

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Laleaga Fatialofa