Laleaga Fatialofa
Auckland, New Zealand
Overview
11
11
years of professional experience
Work History
ANZ Bank Call Center in Samoa
ANZ Banking Group, Samoa
Apia
05.2006 - 03.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Certificate of Teaching Adults - Mauri Ora, Kaitiakitanga And Koha
Te Wanaka of Aotearoa
Auckland, NZ07.2022
Diploma of Arts - Sociology And Georgraphy
National University of Samoa
APIA, Samoa02.2006
Skills
- Data Entry
- Quality Assurance
- Customer Relationship Management
- Call Control
Timeline
ANZ Bank Call Center in Samoa
ANZ Banking Group, Samoa
05.2006 - 03.2017
Certificate of Teaching Adults - Mauri Ora, Kaitiakitanga And Koha
Te Wanaka of Aotearoa
Diploma of Arts - Sociology And Georgraphy
National University of Samoa