Summary
Overview
Work History
Education
Skills
Timeline
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Lana Beattie

Mount Wellington

Summary

Dynamic Corrections Officer with proven expertise in inmate supervision and emergency response at the Department of Corrections. Skilled in maintaining facility safety through effective security procedures and strong verbal communication. Achieved a significant reduction in inmate altercations by enforcing regulations consistently, fostering a secure environment conducive to rehabilitation.

Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.

Overview

25
25
years of professional experience

Work History

Corrections Officer

Department of Corrections
01.2022 - 02.2025
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
  • Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
  • Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
  • Examined incoming and outgoing mail to detect contraband.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.

Checkout Operator/ Checkout Supervisor

Woolworths Waitangi
05.2010 - 09.2013
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Answered incoming calls to offer information and direct individuals to correct personnel.

Waitress /Breakfast Chef

Kingsgate Hotel Paihia
02.2014 - 05.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Coordinated with front-of-house staff to ensure seamless communication between kitchen and service teams.
  • Adapted recipes to accommodate guest dietary restrictions, resulting in improved customer satisfaction rates.
  • Cooked specialty quiches, challah French toast and omelets for breakfast buffet.
  • Streamlined kitchen processes for increased efficiency and reduced food waste.
  • Participated in regular staff meetings, providing feedback on operational improvements for greater efficiency and productivity.
  • Practiced safe food methods to avoid disease and prevent food poisoning.
  • Consistently received positive feedback from both guests and coworkers on dish preparation quality and taste.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.

Waitress

Copthorne Hotel And Resort Bay Of Islands
01.2010 - 05.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Front of House Employee

Waikokopu Cafe
03.2004 - 04.2007
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Front of House Employee

Beachhouse Bar & Cafe
04.2000 - 02.2004
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

Auckland Girls Grammer
Auckland, AUK

Skills

  • Verbal communication
  • Security procedures
  • Emergency response
  • Inmate
  • Cultural sensitivity
  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Team collaboration
  • Multitasking and organization
  • Positive demeanor
  • Professional appearance
  • Attention to detail

Timeline

Corrections Officer

Department of Corrections
01.2022 - 02.2025

Waitress /Breakfast Chef

Kingsgate Hotel Paihia
02.2014 - 05.2016

Checkout Operator/ Checkout Supervisor

Woolworths Waitangi
05.2010 - 09.2013

Waitress

Copthorne Hotel And Resort Bay Of Islands
01.2010 - 05.2013

Front of House Employee

Waikokopu Cafe
03.2004 - 04.2007

Front of House Employee

Beachhouse Bar & Cafe
04.2000 - 02.2004

Auckland Girls Grammer

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Lana Beattie