Lana Laheij

I started this job as a part-timer, filling in the role of front-of-house staff/Barista in the café and of receptionist. I quickly started to take on back-office tasks.

• Converting to a new member database system.
• Member inquiries.
• Social media management.
• Website maintenance.
• Email marketing/management.
• Support with organizing events.

I also became a coach in the provided food program and EMS-instructor. For the last 3 years, I took over and added the financial administrator and manager roles to these tasks and became a full-time employee.

• Bookkeeping.
• Budgeting.
• Invoices.
• Payroll.
• Employee matters.

I filled the temporary role of receptionist and call center customer service agent for the Township of Opheusden.

This job entailed :

• Guiding the citizens of the township with their inquiries regarding township regulations through the phone.
• During the reception shifts you guided them in person.
• Greeting and giving information to visitors.
• Handing out passports, ID cards and drivers licenses.
• Email management.
• Aiding civil servants.

In this job I filled the role of the in-house baker. This entailed

• Baking the baked goods, cakes, and bread.
• Maintaining excellent consistency in HACCP.
• Aiding the kitchen with kitchen prep and what was needed to get through the rushes of the day.

Providing house cleaning services to the elderly and people with a disability and making sure they felt safe and providing them with some company.

This was a temporary function for the summer.

• Greeting visitors as a receptionist.
• Taking calls.
• Selling entry tickets.
• Checking entry tickets.
• Guiding guests through the Museum.
• Safely guiding large groups of visitors.
• Making sure they had a good and welcome start to their visit.

• Greeting and registering members.
• Making drinks sold at the café.
• Making sure the gym was clean and tidy.
• Babysitting children of members while they were working out.

Providing aid in the construction of earthquake-proof schools in Kathmandu.

• Digging trenches.
• Building foundations.
• Mixing cement.
• Following instructions on how to build the construction.

• Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
• Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
• Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
• Performed end-of-shift duties such as cleaning the kitchens and scullery kitchen.
• Performing scullery kitchen tasks.
• Serving food.