Lana Peta
Mount Maunganui,Tauranga
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable customer experience through welcoming interactions and extensive product knowledge.
Overview
14
14
years of professional experience
Work History
Sales Assistant
Kathmandu
Bayfair, Tauranga
06.2024 - Current
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with returns, exchanges and refunds.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money and balancing drawers.
- Assisted customers in locating products, providing detailed information and recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
Assistant Manager
Kathmandu
Napier
11.2023 - 06.2024
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed day-to-day duties accurately and efficiently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Glassons
Napier
10.2019 - 08.2020
- Managed daily banking activities such as deposits and withdrawals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored team members to teach daily tasks and procedures.
- Oversaw storewide merchandising.
- Created weekly rosters.
- Used skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
Glassons
Napier
08.2018 - 10.2019
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Delegated work to staff, setting priorities and goals.
Third in Charge
Max Fashions
09.2017 - 01.2018
- Upheld company standards and compliance requirements for operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
Store Manager
Max Fashions
Cuba Street, Wellington
06.2017 - 09.2017
- Managed daily banking activities such as deposits and withdrawals.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Manager
Max Fashion
Cuba Street, Wellington
03.2015 - 06.2017
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Input Payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Sales Assistant
Max Fashions
Wellington
03.2011 - 12.2012
- Recommended, selected and located clothing based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with returns, exchanges and refunds.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Caloundra State High School
Caloundra, Queensland01-2009
Skills
- Merchandising proficiency
- Processing payments
- Customer relationship management
- Brand representation
- Goal oriented
- Team collaboration
- Visual merchandising
- Sales expertise
- Opening and closing procedures
- Cash handling
- Returns and exchanges
- Product merchandising
- Team support and assistance
Timeline
Sales Assistant
Kathmandu
06.2024 - Current
Assistant Manager
Kathmandu
11.2023 - 06.2024
Store Manager
Glassons
10.2019 - 08.2020
Assistant Store Manager
Glassons
08.2018 - 10.2019
Third in Charge
Max Fashions
09.2017 - 01.2018
Store Manager
Max Fashions
06.2017 - 09.2017
Assistant Manager
Max Fashion
03.2015 - 06.2017
Sales Assistant
Max Fashions
03.2011 - 12.2012
High School Diploma -
Caloundra State High School
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