Lanae Hill
Tauranga ,TGA
Summary
I believe myself to be very capable and driven with excellent work ethic. One of my greatest strengths is responsibility which makes me a natural leader. I am congenial and kind, and work well in a team. I enjoy learning new skills and improving on what I already know.
Overview
9
9
years of professional experience
Work History
Retail Pharmacy Manager
Chemist Warehouse NZ
, Tauranga
11.2021 - 01.2024
- Supervised daily operations of the store including; staff rostering, all product ordering, catalogue change over, customer queries ect
- Oversaw the hiring and training of new pharmacy employees and helped with weekly payroll processing.
- Created schedules for 40-50 pharmacy staff to ensure adequate coverage for all areas of the store.
- Was sole charge of all retail product ordering for the branch, liaising with suppliers and other branches.
- Analyzed monthly sales reports to identify areas of improvement in service or product offerings.
- Developed strategies to increase customer loyalty and satisfaction.
- Conducted monthly catalogue 'change overs'. This included organising and planning all product ticketing, signage and product displays.
- Maintained a high standard of customer service and merchandising.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Pharmacy Assistant
Chemist Warehouse NZ
, Tauranga
11.2019 - 11.2021
- Demonstrated knowledge of store products and services.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
Housekeeping Cleaner
Pacific Park Christian Holiday Camp
Papamoa , Tauranga
01.2015 - 04.2019
- Inspected guest rooms on completion for cleanliness standards set by the hotel management team.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Responded promptly to guests' requests for extra supplies or other items.
Education
Bethlehem College
Tauranga, NZ12-2017
Skills
- Responsible
- Reliable And Hardworking
- Problem-Solving
- Staff Management
- Inventory Control
- Visual Merchandising
- Customer Service
- Positive and professional
- Teamwork
- Clear communicator
Timeline
Retail Pharmacy Manager
Chemist Warehouse NZ
11.2021 - 01.2024
Pharmacy Assistant
Chemist Warehouse NZ
11.2019 - 11.2021
Housekeeping Cleaner
Pacific Park Christian Holiday Camp
01.2015 - 04.2019
Bethlehem College
Similar Profiles
Kuru WaretiniKuru Waretini
Invoicer/Stock Coordinator at Chemist Warehouse NZInvoicer/Stock Coordinator at Chemist Warehouse NZ
Ayeesha Khoder AghaAyeesha Khoder Agha
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Lillian (louis) CallaghanLillian (louis) Callaghan
Pharmacy Assistant at Chemist Warehouse MaryboroughPharmacy Assistant at Chemist Warehouse Maryborough