Summary
Overview
Work History
Skills
Timeline
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Lance Tomlinson

Nelson,Nelson

Summary

Dynamic Sales Consultant with a proven track record at Noel Leeming, excelling in customer relationship management and upselling techniques. Enhanced client satisfaction through tailored product demonstrations and strategic market analysis, driving significant revenue growth. Adept at inventory management, fostering lasting client relationships, and delivering exceptional service that boosts repeat business.

Overview

18
18
years of professional experience

Work History

Sales Consultant

Noel Leeming
Richmond, Nelson
06.2007 - 03.2025
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Analyzed customer needs and identified solutions to meet their requirements.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Cultivated productive relationships with existing customers through exceptional follow-up after sales.
  • Worked with fellow sales team members to achieve group targets.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Reviewed invoices against orders to ensure accuracy prior to payment processing.
  • Conducted regular inventories to identify discrepancies between physical counts and computerized records.
  • Responded promptly to customer inquiries regarding product availability or related issues.
  • Maintained accurate records of all storeroom items and inventory levels.
  • Inspected deliveries upon arrival at the storeroom to confirm quality standards were met.
  • Monitored stock levels to ensure timely replenishment of supplies.
  • Prepared purchase orders for requested items and tracked delivery status.
  • Oversaw efficient loading and unloading of trucks and trailers to meet tight daily schedules.
  • Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
  • Checked in and posted orders from hubs and vendors.
  • Coordinated with store manager on inventory purchases, updates and replacements.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Priced out products for customers and drew up sales paperwork.
  • Addressed customer questions and concerns regarding products and services.
  • Negotiated deals and handled complaints or objections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reduced process lags by training employees on best practices and protocols.
  • Operated register, handled cash and processed credit card transactions.
  • Replenished and arranged items to maintain appearance.
  • Managed the daily operations of the storeroom, including restocking, organizing, and cleaning.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated and maintained store signage and displays.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Skills

  • Customer relationship management
  • Inventory management
  • Sales forecasting
  • Product demonstration
  • Upselling techniques
  • Market analysis

Timeline

Sales Consultant

Noel Leeming
06.2007 - 03.2025

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Lance Tomlinson