LANI CLUTTERBUCK
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Inventory Control Specialist
BOC Gases NZ Ltd
Ellerslie, AUK
01.2018 - 03.2023
- Maintaining strong collaborative relationships across Sales, Distribution, Supply Chain, Senior Leadership and Distributor Partners
- Production, Distribution and Agent scanning compliance
- Delivery settlement
- Audited and corrected discrepancies in inventory numbers.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Completed physical inventory counts each month.
- Worked well in a team setting, providing support and guidance.
- Coordinate services to plant locations within specific timeframes.
- Plant create and close management
- Maintaining Material Codes
- Manage and maintain agreed stock levels
- Review and maintain stock accuracy
- Distributor stock takes and site audits
- Device troubleshooting
- Conflict resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Asset Resolution Specialist
BOC Gases NZ Ltd
Ellerslie, AUK
01.2015 - 03.2023
- Respond, investigate and resolve complex customer container asset enquiries and disputes
- Negotiate recovery of container assets whilst maintaining customer loyalty
- Manage complex container asset transfers
- Maintain accurate customer and system data
- Manage asset recovery/replacement charges
- Identify, report and investigate root causes for complex customer container holding anomalies and disputes
- Provide solutions to minimize and eliminate root causes
- Support implementation of business initiatives to improve customer container holding accuracy and invoicing
- Voice of the Customer – Respond, manage and resolve issues identified via online survey.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Support Specialist
BOC Gases NZ Ltd
Ellerslie, AUK
01.2010 - 12.2014
- Retail Support –email/faxes and daily communications
- Manage customer delivery deferrals and carry forwards
- Co-ordination of same day, urgent deliveries and ETA enquiries
- Call plan scheduling and management
- Maintain customer portal database and enquiries
- Maintain telemetry orders, database and systems
- Manage Customer Service email orders and enquiries
- Provide process and technical product support.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
BOC Gases NZ Ltd
Ellerslie, AUK
05.2006 - 12.2009
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Tracked customer service cases and updated service software with customer information.
- Identifying and converting opportunities to drive sales growth and maximise retention
- Proactively promoting product campaigns and value-add services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supporting the retail and field sales teams through fast and accurate sales order processing.
SERVICE COORDINATOR
Initial Healthcare
Penrose, AUK
01.2003 - 03.2004
- Building and maintaining a strong rapport with internal stakeholders and customers
- Supervised team of technicians to complete work on time and to company standards.
- Organizing and administrating service schedules
- Data Entry – Contracts
- General office duties and administration.
Education
National Certificate - Contact Centre Operations Level 3
MIT
Manukau, NZ01.2009
Skills
- Teamwork and Collaboration
- Inventory Control, Coordination, Monitoring and Management
- Digital and Physical Counts
- Inventory Accounts Reconciliation
- SAP, CRM and Salesforce
- Regulatory Compliance
- Discrepancy Investigations
- Analytical and Critical Thinking
- Asset Recovery
- Problem Resolution
Timeline
Inventory Control Specialist
BOC Gases NZ Ltd
01.2018 - 03.2023
Asset Resolution Specialist
BOC Gases NZ Ltd
01.2015 - 03.2023
Customer Service Support Specialist
BOC Gases NZ Ltd
01.2010 - 12.2014
Customer Service Representative
BOC Gases NZ Ltd
05.2006 - 12.2009
SERVICE COORDINATOR
Initial Healthcare
01.2003 - 03.2004
National Certificate - Contact Centre Operations Level 3
MIT