LANI CLUTTERBUCK
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Inventory Control Specialist
BOC Gases NZ Ltd
01.2018 - 03.2023
- Maintaining strong collaborative relationships across Sales, Distribution, Supply Chain, Senior Leadership and Distributor Partners
- Production, Distribution and Agent scanning compliance
- Delivery settlement
- Audited and corrected discrepancies in inventory numbers.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Completed physical inventory counts each month.
- Worked well in a team setting, providing support and guidance.
- Coordinate services to plant locations within specific timeframes.
- Plant create and close management
- Maintaining Material Codes
- Manage and maintain agreed stock levels
- Review and maintain stock accuracy
- Distributor stock takes and site audits
- Device troubleshooting
- Conflict resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Asset Resolution Specialist
BOC Gases NZ Ltd
01.2015 - 03.2023
- Respond, investigate and resolve complex customer container asset enquiries and disputes
- Negotiate recovery of container assets whilst maintaining customer loyalty
- Manage complex container asset transfers
- Maintain accurate customer and system data
- Manage asset recovery/replacement charges
- Identify, report and investigate root causes for complex customer container holding anomalies and disputes
- Provide solutions to minimize and eliminate root causes
- Support implementation of business initiatives to improve customer container holding accuracy and invoicing
- Voice of the Customer – Respond, manage and resolve issues identified via online survey.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Support Specialist
BOC Gases NZ Ltd
01.2010 - 12.2014
- Retail Support –email/faxes and daily communications
- Manage customer delivery deferrals and carry forwards
- Co-ordination of same day, urgent deliveries and ETA enquiries
- Call plan scheduling and management
- Maintain customer portal database and enquiries
- Maintain telemetry orders, database and systems
- Manage Customer Service email orders and enquiries
- Provide process and technical product support.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
BOC Gases NZ Ltd
05.2006 - 12.2009
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Tracked customer service cases and updated service software with customer information.
- Identifying and converting opportunities to drive sales growth and maximise retention
- Proactively promoting product campaigns and value-add services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supporting the retail and field sales teams through fast and accurate sales order processing.
SERVICE COORDINATOR
Initial Healthcare
01.2003 - 03.2004
- Building and maintaining a strong rapport with internal stakeholders and customers
- Supervised team of technicians to complete work on time and to company standards.
- Organizing and administrating service schedules
- Data Entry – Contracts
- General office duties and administration.
Education
National Certificate - Contact Centre Operations Level 3
MIT
Manukau, NZ01.2009
Skills
- Teamwork and Collaboration
- Inventory Control, Coordination, Monitoring and Management
- Digital and Physical Counts
- Inventory Accounts Reconciliation
- SAP, CRM and Salesforce
- Regulatory Compliance
- Discrepancy Investigations
- Analytical and Critical Thinking
- Asset Recovery
- Problem Resolution
Timeline
Inventory Control Specialist
BOC Gases NZ Ltd
01.2018 - 03.2023
Asset Resolution Specialist
BOC Gases NZ Ltd
01.2015 - 03.2023
Customer Service Support Specialist
BOC Gases NZ Ltd
01.2010 - 12.2014
Customer Service Representative
BOC Gases NZ Ltd
05.2006 - 12.2009
SERVICE COORDINATOR
Initial Healthcare
01.2003 - 03.2004
National Certificate - Contact Centre Operations Level 3
MIT
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