Lani Ritai
1 Kowhai Street,Matamata
Summary
Customer Service Manager with proven expertise at Double Ds Employment, recognized for exceptional people skills and efficient team management. Adept at training employees and maintaining high standards of food safety, I consistently deliver outstanding service while ensuring a clean and organized environment. Committed to enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Manager, Assembly Quality
Double Ds Employment
Broadway , Matamata
01.2024 - Current
- Managed a shift on my own aswell as managing co workers.
- Highly praised for great customer service and good people skills.
- Open and closed shop efficiently.
- Multitasked the cash register, aswell as cooking the food and being time efficient.
- Highly organised and work fast, quietly and get the job done well.
Restaurant Team Member
KFC
Main street, Matamata
03.2023 - 01.2024
- Provided quality customer service with a friendly attitude.
- Operated kitchen equipment safely and efficiently.
- Checked expiration dates on food products regularly and replaced expired items.
- Trained new team members on restaurant policies and procedures.
Team Member
Mcdonalds
Main Street , Matamata
07.2022 - 03.2023
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Education
NCEA LEVEL 1 - Literacy, Numeracy
VISION COLLEGE
Hamilton 07-2023
Skills
- Customer service
- Team management
- Employee training
- Inventory management
- Organised and efficient
- Clean and presentable
- Fast and hard working
- Knowledge of food and health safety
References
References available upon request.
Timeline
Customer Service Manager, Assembly Quality
Double Ds Employment
01.2024 - Current
Restaurant Team Member
KFC
03.2023 - 01.2024
Team Member
Mcdonalds
07.2022 - 03.2023
NCEA LEVEL 1 - Literacy, Numeracy
VISION COLLEGE