Lani Southby
Tauranga ,Mount Maunganui
Summary
Dedicated and customer-focused worker with 2 years of experience in the hospitality industry. Proven ability to provide exceptional service in a fast-paced work environment. Skilled in anticipating customers needs, maintaining a clean and organized workspace, and efficiently handling multiple tasks. Strong communication and interpersonal skills contribute to creating a positive experience for the customer.
Overview
3
3
years of professional experience
Work History
Lab Technician
Hills Laboratories
02.2024 - 06.2024
- Performed multiple tests on kiwi fruit to assure the fruit was up to company standards.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Catering Server
Big Smoke BBQ
09.2023 - 01.2024
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Handled food and beverage orders for up to hundreds of guests, delivering prompt and friendly service.
Waitress/ Kicthen Hand
Sidetrack Cafe
06.2021 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Mount Maunganui College
Mount Maunganui, NZ11.2022
Skills
- Attention to Detail
- Calm under pressure in busy work environments
- Self management
- Great customer service
- Friendly
- Always put the customers first
- Fast Learner
- Organized and always on time
- Can maintain a clean work environment
Timeline
Lab Technician
Hills Laboratories
02.2024 - 06.2024
Catering Server
Big Smoke BBQ
09.2023 - 01.2024
Waitress/ Kicthen Hand
Sidetrack Cafe
06.2021 - 06.2023
High School Diploma -
Mount Maunganui College
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