Lanie Holloway
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry to medium level positions. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Currently learning python. I am familiar with MS Office, AI tools, and more. I create and edit digital art as a hobby, and I enjoy being outside in the sunshine taking in nature. I am fiercely loyal and believe in fairness and equality in the work place. Sadly, but also excitingly, my children no longer require me to be at home as often as they have become more independent with age. I believe now is the perfect time for me to return to work and contribute financially to the household.
Overview
27
27
years of professional experience
Work History
Stay At Home Mom
09.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent organisation and multitasking skills.
- skilled at de-escalating tantrums and disagreements.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever possible.
- Worked flexible hours across night, weekend, and holidays.
- Paid attention to detail while completing tasks and chores.
- Demonstrated strong organizational and time management skills while caring for multiple children.
Banking Customer Service Representative
ASB Bank
04.2006 - 04.2009
- Ensured exceptional customer service by efficiently addressing inquiries and resolving customers issues.
- Processed account transactions accurately while ensuring compliance with all relevant banking regulations.
- Supported customers in navigating online banking tools, significantly enhancing their digital interactions with the bank.
- Collaborated effectively with team members to improve communication and elevate team morale as Team Motivator; I was selected via team vote.
- Educated clients on a variety of financial products, fostering informed decision-making for their financial goals.
- Adapted quickly to new software systems, resulting in increased operational efficiency across service delivery channels.
- Participated actively in training sessions focused on industry trends and regulatory changes for continuous improvement.
- Maintained strong relationships with clients through personalized service that built trust and loyalty.
Email Response Team Representative
ASB Bank
01.2008 - 07.2008
- Facilitated customer inquiries, ensuring accurate information delivery and efficient service resolution.
- Supported sales initiatives by promoting bank products and services, addressing client needs effectively.
- Conducted follow-ups on customer feedback, contributing to continuous improvement of service quality and client satisfaction.
- Adapted quickly to procedural changes, ensuring compliance with regulatory requirements and internal policies.
- Achieved consistently high customer satisfaction ratings by ensuring timely resolution of issues and fostering a culture of exceptional service within the team.
- Collaborated with cross-functional teams to assist with workflows.
- Fostered an inclusive work environment by supporting diversity initiatives and actively promoting open dialogue among team members from different backgrounds.
Customer Service Representative
Dick Smith Electronics
04.2004 - 04.2006
- Resolved customer inquiries through effective communication and problem-solving.
- Managed complaints with empathy, ensuring satisfactory outcomes.
- Provided product information and support to enhance purchasing experience.
- Achieved high customer satisfaction through attentive service and follow-up.
- Handled escalated calls efficiently, resolving issues for customers and company.
- Maintained clean checkout areas and monitored cash supply effectively.
- Developed empathetic client relationships and exceeded service standards.
- Promoted superior experience by swiftly addressing concerns and resolving problems.
Salesperson
JKEMicros
04.1998 - 04.2003
- Engaged customers to recommend suitable products.
- Collaborated with team to enhance product displays and promotions.
- Processed sales transactions efficiently to ensure satisfaction.
- Resolved customer inquiries promptly, fostering loyalty.
- Analyzed sales trends for strategy improvement opportunities.
- Participated in meetings to discuss goals and performance metrics.
- Built relationships with clients to increase loyalty and repeat business.
- Boosted sales by engaging with customers and addressing needs effectively.
- Provided exceptional service, leading to positive reviews and referrals.
- Expanded customer base through targeted prospecting efforts.
- Implemented effective strategies to maximize revenue generation.
- Exceeded targets by following up on leads and closing deals promptly.
Education
No Degree - I.T., Content Marketing, Health And Fitness.
Upskillest
NZ01-2035
Foundation Studies, And Computing, -
UNITEC Institute of Technology
Mount Albert, NZ12-2003
High School Diploma -
Green Bay High School
Green Bay, Auckland12-2002
Skills
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Customer service
- Computer skills
- Microsoft office
- Issue and complaint resolution
- Problem resolution
- Call center operations
- Customer data confidentiality
- Sales and upselling
- Sales transactions
- Product knowledge
- Policies and procedures adherence
- Product sales
- Teamwork
- Problem-solving skills
- Attention to detail
- Reliability
- Relationship building
Timeline
Stay At Home Mom
09.2012 - Current
Email Response Team Representative
ASB Bank
01.2008 - 07.2008
Banking Customer Service Representative
ASB Bank
04.2006 - 04.2009
Customer Service Representative
Dick Smith Electronics
04.2004 - 04.2006
Salesperson
JKEMicros
04.1998 - 04.2003
No Degree - I.T., Content Marketing, Health And Fitness.
Upskillest
Foundation Studies, And Computing, -
UNITEC Institute of Technology
High School Diploma -
Green Bay High School
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