Lardon Clapham
Oamaru,OTA
Summary
Customer-focused professional with experience in customer service and team supervision. Expertise in order fulfillment and conflict resolution enhances customer satisfaction. Strength in espresso preparation and staff training supports a motivated work environment.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Barista
C&J Hall
Timaru, Timaru
09.2026 - Current
- Welcomed customers and processed custom beverage orders
- Crafted espresso drinks tailored to guest preferences at C&J Hall
- Steamed milk for creamy textures and frothed foam for beverages
Shift Manager
Compass Corporation
OAMARU, Oamaru
12.2020 - 09.2026
- McDonald's shift manager
- Delivered exceptional customer service by efficiently taking and fulfilling orders
- Prepared food items swiftly in high-pressure kitchen environment
- Resolved customer complaints to enhance satisfaction and loyalty
- Staff lineup
- Customer service and complaints
Kitchen hand
Sandy and Shane Doolan forks Hotel Waimate
Waimate, Waimate
10.2018 - 08.2020
- Prepared ingredients and basic food items for hotel kitchen service at Waimate forks
- Maintained cleanliness of kitchen benches to support efficient food preparation and uphold kitchen hygiene standards.
- Washed and sanitized dishes to keep kitchen running smoothly during service, utensils, and cookware during busy service periods
- Cleaned benches, equipment, and work areas to maintain kitchen hygiene
- Washed dishes, utensils, and cookware during busy service periods
- Swept and mopped kitchen floors to maintain a safe and clean working environment while maintaining cleanliness in the kitchen area.
- Supported cooks in meal preparation by washing vegetables and fruits and cutting meats.
- Coordinated daily tasks with co-workers to facilitate smooth kitchen operations and enhance teamwork.
- Followed all health code guidelines when handling food items.
Checkout Operator
Pak n Save Timaru
Timaru, Timaru
01.2003 - 10.2019
- Greeted customers warmly and handled questions with polite, helpful service.
- Greeted customers in a friendly and courteous manner.
- Welcomed customers warmly upon arrival warmly and handled questions with polite, helpful service.
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Scanned groceries accurately and applied Pak n Save pricing and promotions.
- Collaborated with supervisors during peak store hours and team members during busy store periods.
- Facilitated communication between supervisors and team members to effectively handle high customer volume.
- Resolved customer complaints in a professional manner.
Education
Timaru Girls' High
Timaru, TimaruSkills
- Shift scheduling
- POS operation
- Order fulfillment
- Food safety
- Inventory control
- Time management
- Attention to detail
- Workplace safety
- Shift checklists
- Compliance
- Documentation and reporting
- Process improvements
- Flexible schedule
- Accurate money handling
- Opening and closing procedures
- Quality assurance
- Equipment troubleshooting
- Policy administration
- Safety compliance
- Schedule management
- Espresso preparation
- Milk steaming
- Beverage customization
- Shift coordination
- Team supervision
- Customer service
- Staff training
- Problem solving
- Conflict resolution
- Clear communication
- Staff development
- Handling customer complaints
- Verbal and written communication
- Customer service focus
- Energetic and enthusiastic
- Staff motivation
- Employee training
- Team building
- Punctual and reliable
- Relationship building
- Delegating work
- Mentoring and coaching
Certification
- ManagementMcDonald's Workplace safety 13th February 2025
- NZQFC Food and Beverage Service with a strand in quick restaraunt services level 3 16 December 2024
- Management development programme level 1
- Advancing your leadership June 2026
Timeline
Barista
C&J Hall
09.2026 - Current
Shift Manager
Compass Corporation
12.2020 - 09.2026
Kitchen hand
Sandy and Shane Doolan forks Hotel Waimate
10.2018 - 08.2020
Checkout Operator
Pak n Save Timaru
01.2003 - 10.2019
Timaru Girls' High