Larisa Runova
Mount Maunganui,New Zealand
Summary
A grounded and reliable professional with a calm, focused approach to work, and a strong commitment to quality and teamwork. Recognized for emotional intelligence, problem-solving ability, and a steady presence in fast-paced or high-pressure environments. Builds genuine connections, supports a positive team culture, and contributes to smooth, efficient operations. Adaptable, growth-minded, and consistently brings a thoughtful, solutions-focused mindset to every task.
Overview
6
6
years of professional experience
Work History
Kitchen Hand
RJ Hospitality Solutions Limited
, Mount Maunganui
01.2025 - 02.2025
- Assisted chefs with food preparation and organized ingredients for efficient workflow.
- Maintained cleanliness of kitchen surfaces, utensils, and equipment to ensure hygiene.
- Operated mixers and slicers safely to support food preparation processes.
- Followed food safety guidelines to uphold a hygienic kitchen environment.
Administrator
Hotel Red Russia
, Blagoveshchensk
02.2024 - 09.2024
- Welcomed guests and facilitated check-in and check-out processes.
- Managed cash and card transactions, issuing invoices and receipts.
- Oversaw lost and found operations to ensure proper handling of items.
- Scheduled wake-up calls for guests to enhance their experience.
- Provided detailed information on hotel services, local attractions, and transportation options.
- Addressed guest requests with professionalism to ensure satisfaction.
- Assisted with room service and supported housekeeping as needed.
- Maintained cleanliness and presentation of lobby and guest areas.
Duty Manager
Fox's Hawker house
, Mount Maunganui
01.2022 - 09.2023
- Supervised daily operations to ensure efficient service delivery
- Trained new employees on operational procedures and customer service standards
- Resolved customer complaints promptly to maintain satisfaction levels
- Supervised cash handling procedures, ensuring that all transactions were processed accurately
- Collaborated with kitchen staff to streamline food preparation processes
- Ensure food quality, service, and cleanliness meet company standards
- Monitor inventory levels, supplies, and order as needed
- Engagement with customers for building relationship and loyalty
- Preparation of the reports on performance and budgeting
- Handling cash and and-of-day reconciliation
- Promotion of the new items
Front of House
Fox's Hawker house
, Mount Maunganui
10.2021 - 06.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately and efficiently, enhancing guest satisfaction.
- Managed table operations to ensure timely food and beverage delivery.
- Collaborated with kitchen staff to optimize service flow and efficiency.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Developed relationships with regular customers through engaging conversations.
- Communicated daily specials and made recommendations to boost sales.
Waitress
Cornerstone Tauranga
, Tauranga
04.2021 - 09.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders with accuracy and efficiency.
- Managed tables to ensure prompt food and beverage delivery.
- Collaborated with kitchen staff to maintain seamless service operations.
- Ensured cleanliness and organization of dining area and service stations.
- Resolved customer complaints to improve overall satisfaction.
- Cultivated positive relationships with regular customers through engaging conversations.
Waitress
Volare Tauranga
Tauranga, New Zealand
03.2021 - 04.2021
- Provided excellent customer service in fast-paced dining environment
- Took and processed customer orders efficiently and accurately
- Managed tables, ensuring timely delivery of food and beverages
- Collaborated with kitchen staff to ensure smooth service flow
- Maintained cleanliness and organization of dining area and service stations
- Resolved customer complaints
- Developed positive relationships with regular customers through friendly conversation
- Took orders for food and drinks and delivered them to guests
Housekeeping
Trinity Wharf Tauranga
, Tauranga
11.2020 - 01.2021
- Sanitized rooms, bathrooms, kitchens, and common areas to maintain cleanliness standards.
- Coordinated with housekeeping staff to monitor room cleanliness status efficiently.
- Ensured compliance with safety regulations during all housekeeping operations.
- Addressed maintenance issues reported by guests in collaboration with housekeeping staff.
- Executed regular housekeeping duties in stockroom area to support operational needs.
Runner
The Barrio Brothers Tauranga
Tauranga, New Zealand
11.2019 - 12.2019
- Efficiently delivered food and beverages to tables, ensuring prompt service.
- Maintained cleanliness and organization of dining areas during shifts.
- Collaborated with waitstaff to facilitate smooth service flow during peak hours.
Café Assistant
The Terrace Tauranga
, Tauranga
02.2019 - 03.2019
- Welcomed customers upon arrival and presented menu options.
- Assisted patrons with menu selections and accommodated dietary requests.
- Efficiently prepared and served food and beverages to guests.
- Collaborated with team members to enhance overall cafe operations.
- Organized inventory and stocked supplies for daily service requirements.
- Adhered to health and safety regulations in food handling and machinery operation.
Education
Hospitality and Tourism Management
Aspire2 International Hospitality Management
Tauranga, NZ01.2021
Skills
- Customer service
- Team collaboration
- Time management
- Problem solving
- Communication skills
- Attention to detail
- Adaptability
- Effective customer communication
Timeline
Kitchen Hand
RJ Hospitality Solutions Limited
01.2025 - 02.2025
Administrator
Hotel Red Russia
02.2024 - 09.2024
Duty Manager
Fox's Hawker house
01.2022 - 09.2023
Front of House
Fox's Hawker house
10.2021 - 06.2022
Waitress
Cornerstone Tauranga
04.2021 - 09.2021
Waitress
Volare Tauranga
03.2021 - 04.2021
Housekeeping
Trinity Wharf Tauranga
11.2020 - 01.2021
Runner
The Barrio Brothers Tauranga
11.2019 - 12.2019
Café Assistant
The Terrace Tauranga
02.2019 - 03.2019
Hospitality and Tourism Management
Aspire2 International Hospitality Management
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