Focused people manager offering 7 years of success in leading highly effective teams within the Healthcare setting. Well-versed in leading teams in a high pressure environment, and a proven history of collaborating and engaging with stakeholders to achieve optimal outcomes. Dedicated to developing efficient working relationships to guide teams through change processes. Energetic and organised, with proficiency across many technology based platforms.
Overview
29
29
years of professional experience
Work History
Clinical Nurse Manager, Cancer & Palliative Care
Te Whatu Ora, Counties Manukau
01.2018 - Current
Leadership of teams across Oncology, Cancer and Palliative Care services
Implementation and operational nursing management of oncology and non-oncology infusion centre services
Successful planning and relocation of services across sites with minimal disruption to service delivery. This involved working closely with project team members, contractors and clinical support services; as well as leading and supporting my clinical team throughout the entire process
Strategic involvement in the development of Local Delivery of Oncology – a regional agreement that facilitates access to oncology treatments closer to home for Counties Manukau populations
Equity - improved access and compliance
Capacity and data modelling and planning for service expansion
Regional, strategic involvement in Faster Cancer Treatment performance measures – collecting, reporting, and analysing cancer pathway data in line with Ministry of Health indicators and targets
Data analysis
Cancer Steering Group - Membership includes senior clinicians and management across the organisation
Establishment and maintenance of effective working relationships with all stakeholders across a wide range of services and disciplines.
Close working relationships with Te Kahui Ora, Maori Health and Fanau Ola, Pacific Health Development services
Whakawhanaungatanga is an essential aspect of this, as we identify with the common goal of effective and accessible delivery of service and care
Professional Leadership
Recruitment of nursing and administration staff within my teams
Performance management of all direct reports – objective setting and performance reviews
Financial management of budget – FTE, stock management etc
Regional group memberships for Faster Cancer Treatment, Palliative Care, Local Delivery of Oncology.
Lead Cancer Nurse Coordinator
Counties Manukau Health
01.2016 - 01.2018
WhakawhanaungatangaFanau
Professional Lead for Cancer Nurse Coordinator team
Line management of Cancer Pathway Facilitators
Line management of Maori Cancer Nurse Coordinator
Clinical and professional support to multidisciplinary team
Building relationships with line managers and service managers across all tumour streams
Sound knowledge and understanding of Faster Cancer Treatment
Maori Cancer Nurse Coordinator Project
Support with ongoing utilisation and development of CanTrack (patient management tool used by Cancer Nurse Coordinators).
Clinical Specialty Nurse (Respiratory)
Counties Manukau Health
01.2013 - 01.2017
Lung Cancer Nurse Coordinator
Nurse led Sleep Clinics
CPAP commencement and follow up
Nurse clinics for Pulmonary Rehab and in-home oxygen therapy.
Practice Nurse
Clendon Medical Centre
01.2006 - 01.2013
General Medical
Wound Care
Chronic Care Management – CVD, COPD, Diabetes
Immunisation
Sexual Health
Asthma Management
Cervical Screening
Preceptorship and clinical education of New Graduate Nurses and Student Nurses
Management of Nursing Rosters.
Practice Nurse
Otara Union Health
01.2005 - 01.2006
General Medical
Wound Care
Chronic Care Management
Immunisations
Sexual Health.
Registered Nurse, Medical-Surgical Unit
Counties Manukau District Health Board
02.2005 - 09.2005
Post Operative Care – Orthopaedics, General Surgery, Women’s Health, and Plastics
Company Owner/Director
Dive College Ltd (PADI 5* Dive Centre)
Manukau
08.1995 - 09.2000
Identified and recruited new staff members to support company operations.
Established relationships with vendors and suppliers to secure materials at competitive prices.
Created brand awareness campaigns to increase customer base.
Negotiated contracts with clients for services rendered.
Oversaw day-to-day operations of the business, including staff management and scheduling.
Actively participated in industry associations to stay up-to-date on best practices and regulations within the field.
Supervised inventory management systems for tracking stock levels, orders placed, and shipments received.
Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.
Kept records for production, inventory, income and expenses.
Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
Supported employee development of skills and abilities, enabling personnel to effectively fulfill current or future job roles and responsibilities.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Post Graduate Diploma Health Science (Advanced Nursing) -
University of Auckland
10.2017
Bachelor Health Science (Nursing) -
Manukau Institute of Technology
11.2003
Sixth Form Certificate -
Hauraki Plains College
12.1986
School Certificate -
Hauraki Plains College
12.1983
Skills
People Leadership - leads and manages specialist teams in fast-paced, high pressure environments
Team recruitment and development - building and developing teams to maintain optimal service delivery Objective setting and performance development conversations and reviews
Stakeholder engagement - identification of all stakeholders and involving them in process development and change, and service delivery; often across many disciplines and services
Results driven - managing teams working to achieve regional and national targets for delivery of care during resource constraints Identifying and addressing the consumers' barriers to access
Leading through change - supporting and guiding teams through change processes Planning and implementation of complex models of care, relocation of services
Consumer centred - understands the importance of the consumer voice in service design and delivery Working alongside the consumer and their whanau to identify and achieve outcomes
Communication - excellent verbal and written communication skills
Certificates Courses Achievements
BOLD! Performance Conversations
Foundations of Management – Counties Manukau Health. This course was an introduction to all aspects of leadership and management of teams within the Counties Manukau Health organisation.
CALD training – Managing Culturally Diverse Teams – Counties Manukau Health
Leading Our Values – Counties Manukau Health
Patient Safety Training – CPR, airway management, medication safety.
Preceptor Course – Counties Manukau Health
Treaty of Waitangi Training 2010
Tikanga Best Practice Training – Counties Manukau Health
Pacific Cultural Competency Training – Counties Manukau Health
Current Practicing Certificate – Registered Comprehensive Nurse
Accomplishments
Health Quality & Safety Commission Co-design ‘Partners in Care’ project 2019-2020. Lead Sponsor for Counties Manukau Health’ project: ‘Walking with you – Preparing for cancer treatment’. The project team included clinicians from multi-disciplinary services investigating various factors impacting access and timely care for Pasifika women on endometrial cancer pathways. Focus groups and interviews of patients and clinicians were conducted over several months. A co-designed information pamphlet was developed, tested, and implemented in Women’s Health and the project was published on the HQSC website. This was a very rewarding project to lead, and the patient stories gave us rich insight into improvement of care delivery for all patients.
Leading Quality Care – 2019. I was put forward for this very rewarding course, which was facilitated by external training providers, and which covered all aspects of effective management of teams. There was a strong focus on leading healthcare teams through change and quality improvement work from concept to implementation.
Staff Values Award – nominated and awarded in 2020 for demonstrating the value ‘Kotahitanga - Together’ in my everyday practice and leadership.
References
Available on request
Timeline
Clinical Nurse Manager, Cancer & Palliative Care
Te Whatu Ora, Counties Manukau
01.2018 - Current
Lead Cancer Nurse Coordinator
Counties Manukau Health
01.2016 - 01.2018
Clinical Specialty Nurse (Respiratory)
Counties Manukau Health
01.2013 - 01.2017
Practice Nurse
Clendon Medical Centre
01.2006 - 01.2013
Registered Nurse, Medical-Surgical Unit
Counties Manukau District Health Board
02.2005 - 09.2005
Practice Nurse
Otara Union Health
01.2005 - 01.2006
Company Owner/Director
Dive College Ltd (PADI 5* Dive Centre)
08.1995 - 09.2000
Post Graduate Diploma Health Science (Advanced Nursing) -
Student Placement at Te Whatu Ora Counties Manukau - The National Burn CentreStudent Placement at Te Whatu Ora Counties Manukau - The National Burn Centre
Director of Area Mental Health S Coordinator at Te Whatu Ora, Counties Manukau HealthDirector of Area Mental Health S Coordinator at Te Whatu Ora, Counties Manukau Health
Mental Health and Addictions Registered Nurse at Te Whatu Ora – Counties Manukau District Health BoardMental Health and Addictions Registered Nurse at Te Whatu Ora – Counties Manukau District Health Board