Larissa Gomes Santos
Auckland,AUK
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities, with varied experiences in administrative roles.
Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Your Office Business Centers
03.2020 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Communicated with clients, and when necessary, provided them with solutions for their queries.
- Updated client records.
- Responsible for answering all international calls.
English Language Teacher
Wizard By Pearson
01.2019 - 02.2020
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Supported student skill development in alignment with personal and academic goals.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Intern Engineer
Engemec Engenharia Aplicada
01.2017 - 12.2018
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
- Collaborated with senior engineers on projects and offered insight.
- Studied manufacturing processes to improve overall knowledge.
- Prepared standard reports and documentation to communicate results to senior management.
- Used AutoCad drafting software to create electrical schematic and panel layouts.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
Intern Engineer
Keller Tecnogeo - Heavy Construction
08.2015 - 12.2016
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Assisted with coordination of new equipment installation and implementation.
- Worked closely with engineers and assisted with metro rail track constructions.
- Collaborated with senior engineers on projects and offered insight.
- Participated in failure analysis and debugging report activities.
- Developed, prepared and reviewed reports and studies to identify and recommend engineering solutions.
Education
Bachelor of Engineering - Civil Engineering
Universidade Paulista - UNIP
São Paulo, Brazil01.2019
Certificate in Hospitality And Tourism - Hospitality Administration And Management
Instituto Técnico De Barueri - ITB
São Paulo, Brazil12.2012
Skills
- Word Processing
- Dictation and Transcription
- Calendar Management
- Project Management
- Reception Desk Management
- Office Administration
- Documentation
- Cloud-Based File Organization
- Schedule Management
- Staff Management
- Greet Visitors
- Engineering Support
- Project Support
- Drawing Outlines
Certification
AutoCad 2D Applied to Civil Engineering - March 2018 to May 2018
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
Your Office Business Centers
03.2020 - 07.2023
English Language Teacher
Wizard By Pearson
01.2019 - 02.2020
Intern Engineer
Engemec Engenharia Aplicada
01.2017 - 12.2018
Intern Engineer
Keller Tecnogeo - Heavy Construction
08.2015 - 12.2016
Bachelor of Engineering - Civil Engineering
Universidade Paulista - UNIP
Certificate in Hospitality And Tourism - Hospitality Administration And Management
Instituto Técnico De Barueri - ITB
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